Biomedical Services Manager

Agiliti; Norman (OK); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Performance incentives

Autonomy

Career advancement

Job summary

Agiliti is seeking a Technical Services Manager to provide strategic direction and leadership for biomedical and field service technicians across a multi-state territory. You will guide day-to-day operations and maintain high service quality while strengthening customer relationships.

You will partner with Divisional Directors, Account Executives, and Operations Managers to drive revenue growth, manage equipment records and service schedules, control costs, and ensure regulatory compliance.

Qualifications

• Experience leading biomedical/field service teams.
• Ability to set priorities and manage multiple sites.
• Strong customer relationship management.

Responsibilities

• Lead day-to-day ops of the tech services team across a multi-state territory.
• Provide strategic direction to meet performance goals.
• Be primary customer contact to maintain relationships and service quality.
• Partner with Directors/Executives to drive revenue growth and service expansion.
• Manage equipment records, service schedules, and contracts in systems.
• Oversee preventive maintenance, repairs, and parts inventory.
• Ensure recalls, regulatory upgrades, and documentation compliance.
• Monitor expenses, inventory, and technician productivity.
• Handle purchase orders and parts inventory.
• Maintain accurate billing and regulatory records.
• Support district operations and assist leadership as needed.
• Recruit, coach, and develop technical staff with ongoing feedback.
• Foster accountability, teamwork, and continuous improvement.
• Manage budgets and financial performance expectations.
• Identify and implement continuous improvement initiatives.

Skills

Leadership

Team management

Customer relationships

Job description

Agiliti is a leading provider of medical equipment management solutions, helping healthcare organizations deliver safe, high-quality, and cost-effective patient care. Our teams ensure critical equipment is ready, reliable, and available when it matters most. We are committed to operational excellence, customer partnership, and developing strong leaders who drive performance across regions.

What’s in it for You?

• Leadership Impact: Manage and develop a team of 11 technicians across Kansas, Western Missouri, and Northern Arkansas
• Strategic Role: Influence operational performance, customer satisfaction, and revenue growth
• Career Advancement: Opportunities to grow within a national healthcare services organization
• Competitive Compensation: Salary + performance incentives
• Autonomy: Lead regional operations with strong support from senior leadership

What You Will Do in This Role?

As a Technical Services Manager, you will provide overall strategic direction, leadership, and management for biomedical and field service technicians within your assigned region.

• Lead and manage day-to-day operations of a technical services team supporting customers across a multi-state territory
• Provide strategic direction to achieve individual, team, and organizational performance goals
• Act as primary customer contact to maintain strong relationships, resolve critical issues, and ensure high service quality
• Partner with Divisional Directors, Account Executives, Operations Managers, and service teams to drive revenue growth, cost containment, and service expansion
• Manage customer equipment records, service schedules, and contract data within company systems
• Oversee preventive maintenance, repairs, parts inventory, and equipment lifecycle management
• Ensure compliance with equipment recalls, upgrades, regulatory requirements, and documentation standards
• Monitor service expenses, inventory, technician productivity, and fleet compliance
• Manage internal requisitions, purchase orders, and parts/supply inventory
• Maintain accurate documentation for billing and regulatory compliance
• Support district operations and step in for Operations leadership as needed
• Recruit, train, coach, and develop technical staff, including ongoing performance feedback and career development
• Foster a culture of accountability, teamwork, continuous improvement, and safety
• Manage and maintain operational budgets and financial performance expectations
• Proactively identify and implement continuous improvement initiatives