Biomedical Services Manager

Agiliti; Indianapolis (IN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Opportunity to impact patients’ lives

Up to 3% match on your 401(k)

Daily Pay option

Job summary

A leading medical equipment service provider is seeking a Technical Service Manager in Indianapolis to lead clinical engineering services. The role involves overseeing team performance, building a strong customer service culture, and collaborating with various stakeholders. Candidates must have at least 3 years of experience in supervising medical technicians and a relevant Bachelor's degree. The position offers a chance to impact patient care significantly while managing operational goals.

Qualifications

• 3+ years of experience supervising or managing medical service technicians or engineers.
• Experience in medical equipment preventive maintenance, repair, and handling.
• Ability to lift and/or push up to 75 pounds.
• Business and financial management experience, including budget management and experience with contract and account margin maintenance; P&L knowledge.

Responsibilities

• Create a work environment where employees feel engaged and take ownership.
• Build and reinforce a strong customer service culture across service teams.
• Set clear performance expectations and monitor results.
• Implement new processes and continuous improvement initiatives that enhance the customer experience and service delivery.
• Partner with Divisional Directors, Customer Service Technicians, Account Executives, and Operations leadership to support customer meetings, promote revenue growth, and expand services.

Skills

Supervising medical service technicians

Customer communication

Leadership skills

Education

Bachelor’s degree in Electronics

Bachelor’s degree in Mechanical Engineering

Bachelor’s degree in Biomedical Equipment Technology

Job description

Agiliti is a top manufacturer and service provider for medical and surgical equipment. We partner with clinicians to help them stay patient-ready. Our team provides a range of devices and support required to safely care for patients, and we make sure essential equipment is ready and available when it's needed - from the ER to the OR. We operate locally - 24/7, nationwide - serving more than 10,000 customers who count on Agiliti to be ready for life‑saving patient care.

Position Summary

The Technical Service Manager leads clinical engineering services for our Indianapolis, Cincinnati and Louisville teams, overseeing all aspects of reporting and monitoring teams and individual performances, as well as overseeing the application of all company standards, policies, procedures and behavior.

• Work location: Indianapolis, IN

What’s in It for You

• The opportunity to make a real impact on patients’ lives
• Up to a 3% match on your 401(k)
• Make any day a pay day with Daily Pay

In this role, you will:

• Create a work environment where employees feel engaged, take ownership, and demonstrate pride in their work
• Build and reinforce a strong customer service culture across all service teams
• Set clear performance expectations, monitor results, and hold teams accountable for achieving operational goals
• Implement new processes and continuous improvement initiatives that enhance the customer experience and overall service delivery
• Partner with Divisional Directors, Customer Service Technicians, Account Executives, and Operations leadership to support customer meetings, promote revenue growth, and expand services

What You Will Need for This Role

• 3+ years of experience supervising or managing medical service technicians or engineers
• Bachelor’s degree in Electronics, Mechanical Engineering, Biomedical Equipment Technology, or equivalent military training
• Experience in medical equipment preventive maintenance, repair, and handling, with the ability to read and understand technical manuals and electrical/pneumatic schematics
• Business and financial management expertise, including experience managing a budget, supporting contract and account margin maintenance, and contributing to district operations; knowledge of managing P\&L
• Working knowledge of the healthcare industry, including hospital operations, alternate care providers, or medical equipment manufacturers
• Excellent customer communication and leadership skills that project confidence, enthusiasm, and a professional image
• Ability to lift and/or push up to 75 pounds and stand and walk for extended periods; valid driver’s license; willingness to work flexible hours (including evenings, weekends, holidays, and emergency off-hours) and travel up to 30% as required