Customer-Centric Technical Service Manager

Agiliti; Dallas (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Disability insurance

FSA

HSA

Life insurance

Paid time off

401k with employer match

Employee discounts

Tuition reimbursement

Daily Pay program

Employee Assistance Program

Wellness programs

Job summary

Agiliti is seeking a Technical Service Manager in Irving, TX to oversee health and safety programs, monitor team performance, and ensure adherence to company standards and policies. This role emphasizes building a customer-focused culture and driving flawless execution across service delivery.

You will lead process improvements, collaborate with Directors, technicians, account executives, and operations to drive revenue growth, cost containment, and expanded services.

Qualifications

• 3+ years of experience supervising medical service technicians or engineers.
• Bachelor’s degree in Electronics, Mechanical Engineering or Biomedical Equipment Technology or equivalent military training.
• Valid driver’s license.
• Excellent customer communication skills that project confidence, enthusiasm, and a professional image.
• Ability to lift and/or push 75 pounds and stand and walk for long periods of time.
• Willing to work flexible hours, including evenings, weekends, and holidays, with travel up to 30%.

Responsibilities

• Creates a work environment in which employees commit to the organization and its bottom line with pride and ownership.
• Create a Customer Service Culture.
• Get results personally and from work groups; set performance expectations and hold people accountable for results.
• Establish clear goals aligning unit efforts with organizational goals for flawless execution.
• Leads implementation of new processes and culture to enhance the customer experience; ensure associates live a customer-focused culture daily.
• Emphasizes continuous improvement of processes, products, and services and openness to change.
• Partners with Divisional Directors, Customer Service Technicians, Account Executives and Operations Manager on customer meetings to promote revenue growth and expansion of services.
• Manage Profit and loss

Education

Bachelor’s degree in Electronics, Mechanical Engineering or Biomedical Equipment Technology

Equivalent military training

Job description

Agiliti is seeking a Technical Service Manager in Irving, TX to oversee health and safety programs, monitor team performance, and ensure adherence to company standards and policies. This role emphasizes building a customer-focused culture and driving flawless execution across service delivery.

You will lead process improvements, collaborate with Directors, technicians, account executives, and operations to drive revenue growth, cost containment, and expanded services.