Technical Service Leader - Customer Experience & P&L

Agiliti Health, Inc.; Irving (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Agiliti Health, Inc. in Irving, TX is seeking a Technical Service Manager to oversee health and safety, lead customer-focused initiatives, and manage performance across the service team.

You will drive process improvements, ensure alignment with company standards, and partner with directors and account executives to promote service growth and efficiency. The role requires 3+ years supervising medical service technicians or engineers, a bachelor's degree in Electronics/Mechanical/ Biomedical

Qualifications

• 3+ years of experience supervising medical service technicians or engineers.
• Bachelor’s degree in Electronics, Mechanical Engineering or Biomedical Equipment Technology (or equivalent military training).
• Valid driver’s license.
• Excellent customer communication and professional image.
• Ability to lift up to 75 pounds and stand for long periods.
• Willing to work flexible hours including evenings, weekends, holidays, and travel up to 30%.

Responsibilities

• Creates a work environment that drives pride and ownership.
• Leads customer service culture and aligns unit goals with organizational objectives.
• Sets performance expectations and holds teams accountable for results.
• Establishes clear goals to align processes, people, and strategies for flawless execution.
• Leads implementation of new processes to enhance the customer experience.
• Manages profit and loss.

Skills

Leadership experience

Customer communication

Reading schematics

Technical reading

Education

Bachelor's degree in Electronics, Mechanical Engineering or Biomedical Equipment Technology or equivalent military training

Job description

Agiliti Health, Inc. in Irving, TX is seeking a Technical Service Manager to oversee health and safety, lead customer-focused initiatives, and manage performance across the service team.

You will drive process improvements, ensure alignment with company standards, and partner with directors and account executives to promote service growth and efficiency. The role requires 3+ years supervising medical service technicians or engineers, a bachelor's degree in Electronics/Mechanical/ Biomedical