Biomedical Services Manager

Agiliti; Irving (TX); On-site; USD 95,000 - 125,000; Full time

Job summary

Agiliti in Irving, TX is seeking a Biomedical Services Manager to lead our Dallas market team, developing hospital partnerships and delivering strong service and financial outcomes. This hands-on leadership role focuses on building technical capabilities and customer relationships.

You will drive a culture of exceptional service, oversee P&L, and coordinate with division leaders to align operations with strategic goals while maintaining safety and quality in healthcare equipment management.

Qualifications

• 3+ years experience supervising medical service technicians or engineers.
• Bachelor’s degree in Electronics, Mechanical Engineering or Biomedical Equipment Technology or equivalent military training.
• Valid driver’s license.
• Excellent customer communication skills that project confidence, enthusiasm, and a professional image.
• Ability to lift and/or push 75 pounds and stand and walk for long periods.
• Willing to work flexible hours, including evenings, weekends, and holidays, travel up to 30%.
• Business and financial management expertise, including ability to manage a budget and support margin maintenance.
• Working knowledge of the healthcare industry and hospital operations.
• Experience in medical equipment preventive maintenance, repair and handling; ability to read technical manuals and schematics.

Responsibilities

• Create a work environment in which employees commit to the organization and bottom line.
• Create a customer service culture.
• Get results personally and from work groups; set performance expectations.
• Align team goals with organizational objectives and drive execution.
• Lead implementation of new processes and cultural initiatives to enhance the customer experience.
• Continuously improve processes, products, and services while embracing change.
• Partner with Directors, Technicians, Account Executives, and Ops Managers in meetings to promote revenue growth and cost containment.
• Manage profit and loss responsibilities for the operation.
• Support health and safety standards and performance monitoring.

Skills

Supervising medical service techs

Leadership

Customer communication

Budget management

Travel up to 30%

Education

Bachelor's degree in Electronics/Mechanical/BME Tech or equivalent

Job description

Agiliti is a nationwide company of passionate medical equipment management experts who believe every interaction has the power to change a life. We proudly serve within hospitals, healthcare facilities, and our local service centers to ensure quality medical equipment is available when and where it is needed.

The Biomedical Services Manager will lead our team based in Irving, TX, supporting hospitals throughout the Dallas market. This is a hands-on leadership opportunity for an experienced biomedical services professional who enjoys developing technical teams, building strong hospital partnerships, and delivering operational and financial results.

What's in it for You?

• Lead and develop a team of medical equipment service professionals supporting hospital customers across the Dallas market.
• Play a key role in shaping a customer-focused, results-driven culture.
• Partner with operational and commercial leaders to strengthen customer relationships and identify opportunities for growth.
• Use both your technical expertise and business acumen to improve service delivery, financial performance, and the customer experience.
• Be part of a healthcare organization focused on ensuring medical equipment is safe, reliable, and ready for patient care.

What You Will Do in This Role?

• Create a work environment in which employees become compelled to commit to their organization and its bottom line and feel pride and job ownership.
• Create a customer service culture.
• Get results personally and from work groups; set performance expectations and hold people accountable for getting results.
• Establish clear goals that align the team’s efforts with organizational goals and ensure alignment between people, processes, and strategies to drive execution of business objectives.
• Lead the implementation of new processes, activities, and cultural initiatives that enhance the customer experience and ensure associates demonstrate a customer-focused approach every day.
• Continuously improve processes, products, and services while exploring innovative ways to perform the work; demonstrate a willingness to consider and adapt to change.
• Participate and partner with Divisional Directors, Customer Service Technicians, Account Executives, and Operations Managers in customer meetings to promote revenue growth, cost containment, and expansion of services with existing and potential customers.
• Manage profit and loss (P&L) responsibilities for the operation.
• Support the organization’s health and safety expectations, company standards, policies, procedures, performance monitoring, and team accountability.

What You Will Need for This Role?

• 3+ years of experience in supervising/managing medical service technicians or engineers.
• Bachelor’s degree in Electronics, Mechanical Engineering or Biomedical Equipment Technology or equivalent military training.
• Valid driver’s license.
• Excellent customer communication skills that project confidence, enthusiasm, and a professional image.
• Ability to lift and/or push 75 pounds and stand and walk for long periods of time.
• Willing to work flexible hours, including evenings, weekends, and holidays, as well as emergency off-hours and travel, as required. Up to 30% travel may be required.
• Business and financial management expertise, including ability to manage a budget, assist with contract and account margin maintenance and support district office operations.
• Working knowledge of the healthcare industry, including an understanding of hospital operations, alternate care providers or medical equipment manufacturers.
• Experience in medical equipment preventive maintenance, repair and handling. Ability to read and understand technical manuals and electric/pneumatic schematics.