Technical Service Engineer (Southeast)

Avient Corporation; Jacksonville (FL); Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative company is seeking a dedicated professional to optimize customer processes and provide education on material solutions. In this role, you will engage in tooling design and flow modeling while troubleshooting customer issues and developing testing plans for new applications. With a focus on collaboration and customer-centric solutions, you will play a vital role in transforming possibilities into realities. This position offers the opportunity to work in a diverse environment where your contributions will directly impact customer success and drive sustainable innovation.

Qualifications

• 3+ years of experience in customer process optimization.
• Ability to troubleshoot customer issues and complaints.

Responsibilities

• Develop testing plans for new applications and products.
• Document product specifications and assist in customer complaint resolution.

Skills

Data Analysis

Customer Service

Tooling Design

Flow Modeling

Education

Bachelor's degree in Chemical Engineering

Job description

About Us

Our purpose at Avient Corporation is to be an innovator of materials solutions that help our customers succeed, while enabling a sustainable world.

Innovation goes far beyond materials science; it's powered by the passion, creativity, and diverse expertise of 9,000 professionals worldwide. Whether you're a finance wizard, a tech enthusiast, an operational powerhouse, an HR changemaker, or a trailblazer in materials development, you'll find your place at Avient.

Join our global team and help shape the future with sustainable solutions that transform possibilities into realities. Your unique perspective could be the key to our next breakthrough!

Job Summary

Responsible for optimizing customer processes and conditions while providing education to external customers on how to run Avient materials. Tooling design and flow modeling. Troubleshoot issues raised by customers. May be accountable for or participate in resolving customer complaints. May develop new application or product launch testing plans, analyze data, and communicate results. Requires over three years of relevant experience with minimal supervision.

Essential Functions

1. Participate in developing new application and product launch testing plans, data analysis, and communicating results.
2. Identify technical specifications required for established Avient customers.
3. Document and prepare product specifications, incorporating Avient products and services into customer applications.
4. Assist in resolving customer complaints/issues. #LI-CB1, #LI-Remote

Education and Experience

• Bachelor's degree in Chemical Engineering or equivalent experience.

Avient Leadership Behaviors

We believe that all of our global employees are leaders. The six key behaviors for driving our strategy and culture are consistent across roles: playing to win, acting customer-centric, driving innovation and growth, collaborating seamlessly, and inspiring and developing others. These behaviors help us achieve our strategic goals, meet customer needs, and support individual career growth.

We value diversity and promote equal opportunity for all qualified individuals, regardless of race, sex, sexual orientation, gender identity, age, religion, disability, or other protected status. Our hiring, promotion, and development decisions are based on qualifications, abilities, and performance.

Avient is an equal opportunity employer. For accommodations related to disabilities in the application process, contact our HR team at [e-mail].