Technical Service Engineer: Solar & ESS Field Support

Lunar Energy, Inc.; Mountain View (CA); Hybrid; USD 100,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Tax deferred 401(k) plan

Paid parental leave

Subsidized EV charging

Job summary

Lunar Energy, Inc. is seeking a Technical Service Engineer to provide remote support to channel partners and Field Service Engineers, acting as the subject‑matter expert on Lunar products and monitoring the fleet for proactive site issue management.

The role is based primarily at Lunar's Mountain View HQ with some local and national travel, and offers a comprehensive benefits package including medical, dental, vision, and a 401(k).

Qualifications

• Engineering degree or equivalent hands-on technical field experience.
• 5+ years designing and installing residential solar, battery, and/or EV charging systems.
• Strong troubleshooting skills for electrical issues; interpret device telemetry and spot anomalies in large data sets.
• Excellent written and verbal communication skills; proficient in Microsoft Office/G‑Suite.

Responsibilities

• Provide remote support to installation partners and Field Service Engineers, coordinating site visits.
• Serve as subject‑matter expert on installing and troubleshooting Lunar products, both remotely and on‑site.
• Assess and approve field RMAs; own escalations to resolution with customers and internal teams.
• Monitor Lunar System Alerting dashboard to proactively identify site issues and coordinate visits.
• Analyze telemetry and metrics to flag installer errors and recommend improvements.

Education

Engineering degree or equivalent hands-on technical field experience

Tools

Microsoft Office/G‑Suite

Job description

Lunar Energy, Inc. is seeking a Technical Service Engineer to provide remote support to channel partners and Field Service Engineers, acting as the subject‑matter expert on Lunar products and monitoring the fleet for proactive site issue management.

The role is based primarily at Lunar's Mountain View HQ with some local and national travel, and offers a comprehensive benefits package including medical, dental, vision, and a 401(k).