Technical Service Engineer II - Healthcare Imaging

GE Healthcare; United States; Remote; USD 70,000 - 106,000; Full time

Job summary

GE HealthCare is seeking a Technical Service Engineer to join the MIM Software support team in the United States. You will be the first point of contact for customers, providing personalized consultations and expert technical assistance to hospital IT and clinicians.

Responsibilities include learning specialized software, guiding configurations, performing updates, and ensuring high customer satisfaction. This role offers flexible scheduling and potential incentive compensation.

Qualifications

• 3 years of technical experience in a hospital setting preferred.
• Computer networking, connectivity, and software troubleshooting experience.
• DICOM and PACS experience a plus.
• Strong written and verbal communication, organizational, and time management skills.
• Ability to provide excellent customer service with empathetic mindset.
• Strong analytical and critical thinking for complex issues.

Responsibilities

• Learn specialized industry-specific software and configurations to support MIM customers.
• Provide excellent customer service and technical assistance to hospital IT, PACS administrators, clinicians, and staff.
• Use remote technologies to diagnose and resolve complex issues and guide software configuration for data sharing.
• Perform software updates, upgrades, and system migrations.
• Ensure customer satisfaction at every step of the support journey.
• Share technical insights with product, quality, and management to improve software and customer experience.
• Collaborate with team members in developing cross-functional solutions.
• Facilitate technical training sessions for team members and cross-functional teams.
• Contribute to departmental operational improvement initiatives.

Skills

Technical hospital experience

Networking & troubleshooting

Customer service orientation

Strong communication

Time management

Empathetic mindset

Flexible schedule

Tools

DICOM

PACS

Job description

GE HealthCare is seeking a Technical Service Engineer to join the MIM Software support team in the United States. You will be the first point of contact for customers, providing personalized consultations and expert technical assistance to hospital IT and clinicians.

Responsibilities include learning specialized software, guiding configurations, performing updates, and ensuring high customer satisfaction. This role offers flexible scheduling and potential incentive compensation.