Technical Service Engineer II

GE Healthcare; United States; Remote; USD 70,000 - 106,000; Full time

Job summary

GE HealthCare is seeking a Technical Service Engineer to join the MIM Software support team in the United States. You will be the first point of contact for customers, providing personalized consultations and expert technical assistance to hospital IT and clinicians.

Responsibilities include learning specialized software, guiding configurations, performing updates, and ensuring high customer satisfaction. This role offers flexible scheduling and potential incentive compensation.

Qualifications

• 3 years of technical experience in a hospital setting preferred.
• Computer networking, connectivity, and software troubleshooting experience.
• DICOM and PACS experience a plus.
• Strong written and verbal communication, organizational, and time management skills.
• Ability to provide excellent customer service with empathetic mindset.
• Strong analytical and critical thinking for complex issues.

Responsibilities

• Learn specialized industry-specific software and configurations to support MIM customers.
• Provide excellent customer service and technical assistance to hospital IT, PACS administrators, clinicians, and staff.
• Use remote technologies to diagnose and resolve complex issues and guide software configuration for data sharing.
• Perform software updates, upgrades, and system migrations.
• Ensure customer satisfaction at every step of the support journey.
• Share technical insights with product, quality, and management to improve software and customer experience.
• Collaborate with team members in developing cross-functional solutions.
• Facilitate technical training sessions for team members and cross-functional teams.
• Contribute to departmental operational improvement initiatives.

Skills

Technical hospital experience

Networking & troubleshooting

Customer service orientation

Strong communication

Time management

Empathetic mindset

Flexible schedule

Tools

DICOM

PACS

Job description

Job Description Summary

This position is in GE Healthcare’s MIM Software business which makes vendor-neutral imaging software to standardize your workflow and simplify increasingly complex clinical scenarios. Leading global healthcare organizations use MIM to give patients more precise, personalized care.

As a Technical Service Engineer (TSE) you are the first point of contact for our customers and set the tone for the rest of their experience. The TSE is responsible for supporting customer needs by responding to incoming inquiries to resolve customer technical issues or configuration requests and delivering personalized consultations.

The TSE must be organized and motivated, remain calm under pressure, and demonstrate empathy in every interaction. We are currently seeking an individual who has technical experience within a hospital setting and a passion for helping others to join our world-class support team and work alongside us to provide an effortless customer experience.

Please note – although we will consider candidates in all time zones – our preference is to find someone located in MST and PST time zones.

Job Description

What You’ll Do:

• Learn specialized industry-specific software and technical configurations and apply this knowledge to support MIM customers
• Provide excellent customer service and technical assistance to hospital IT, PACS Administrators, clinicians, and clinical staff to understand their needs and provide tailored support
• Use remote technologies to diagnose and resolve complex technical issues and guide customers in software configuration for optimal data sharing
• Perform software updates, upgrades, and system migrations
• Ensure customer satisfaction for every step of the customer’s support journey
• Act as the voice of the customer by sharing technical insights with MIM’s product, quality, and management teams to improve the software and the overall customer experience
• Collaborate with other team members and departments in developing solutions that may be outside of your area of expertise
• Facilitate technical training sessions for team members, along with cross-functional teams
• Contribute to departmental operational improvement initiatives

What You’ll Need:

• 3 years of technical experience within a hospital setting preferred
• Computer networking, connectivity, and software troubleshooting experience
• DICOM and PACS experience a plus
• Strong written and verbal communication, organizational, and time management skills
• Ability to provide excellent customer service through actively listening and anticipating customer needs with an empathetic mindset
• Strong analytical and critical thinking skills to provide unique solutions to complex customer issues and system set ups
• Ability to work with a flexible schedule

We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $70,400.00-$105,600.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: No

Application Deadline: November 16, 2026