Technical Service Engineer II

HC1316 GE Precision Healthcare LLC; United States; Remote; USD 70,000 - 106,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Paid time off

Tuition reimbursement

Life, disability insurance

Job summary

GE HealthCare’s MIM Software division seeks a Technical Service Engineer to be the first point of contact for customers, delivering tailored clinical IT support and expert remote diagnostics. You will collaborate with hospital IT, PACS admins, and clinicians to resolve configuration issues and optimize data sharing.

A preference for candidates in MST/PST time zones and 3+ years of hospital tech experience. Competitive pay and benefits are offered in the United States.

Qualifications

• 3+ years of technical experience within a hospital setting preferred.
• Computer networking, connectivity, and software troubleshooting experience.
• DICOM and PACS experience a plus.
• Strong written and verbal communication, organizational, and time management skills.
• Ability to provide excellent customer service through actively listening and anticipating customer needs with an empathetic mindset.
• Strong analytical and critical thinking skills to provide unique solutions to complex customer issues and system set ups.
• Ability to work with a flexible schedule.

Responsibilities

• Learn specialized industry-specific software and configurations to support MIM customers.
• Provide excellent customer service and technical assistance to hospital IT, PACS Administrators, clinicians, and clinical staff.
• Use remote technologies to diagnose and resolve complex technical issues and guide software configuration.
• Perform software updates, upgrades, and system migrations.
• Ensure customer satisfaction at every step of the support journey.
• Share technical insights with product, quality, and management teams to improve software and customer experience.
• Collaborate with team members and departments to develop cross-functional solutions.
• Facilitate technical training sessions for team members and cross-functional teams.

Skills

Hospital IT experience

Customer service

Tools

Networking

DICOM/PACS

Job description

Job Description Summary

This position is in GE Healthcare's MIM Software business which makes vendor-neutral imaging software to standardize your workflow and simplify increasingly complex clinical scenarios. Leading global healthcare organizations use MIM® to give patients more precise, personalized care. https://www.mimsoftware.com/

As a Technical Service Engineer (TSE) you are the first point of contact for our customers and set the tone for the rest of their experience. The TSE is responsible for supporting customer needs by responding to incoming inquiries to resolve customer technical issues or configuration requests and delivering personalized consultations. The TSE must be organized and motivated, remain calm under pressure, and demonstrate empathy in every interaction. We are currently seeking an individual who has technical experience within a hospital setting and a passion for helping others to join our world-class support team and work alongside us to provide an effortless customer experience.

Please note - although we will consider candidates in all time zones - our preference is to find someone located in MST and PST time zones.

Job Description

What You’ll Do:

• Learn specialized industry-specific software and technical configurations and apply this knowledge to support MIM customers
• Provide excellent customer service and technical assistance to hospital IT, PACS Administrators, clinicians, and clinical staff to understand their needs and provide tailored support
• Use remote technologies to diagnose and resolve complex technical issues and guide customers in software configuration for optimal data sharing
• Perform software updates, upgrades, and system migrations
• Ensure customer satisfaction for every step of the customer’s support journey
• Act as the voice of the customer by sharing technical insights with MIM’s product, quality, and management teams to improve the software and the overall customer experience
• Collaborate with other team members and departments in developing solutions that may be outside of your area of expertise
• Facilitate technical training sessions for team members, along with cross-functional teams
• Contribute to departmental operational improvement initiatives

What You’ll Need:

• 3+ years of technical experience within a hospital setting preferred
• Computer networking, connectivity, and software troubleshooting experience
• DICOM and PACS experience a plus
• Strong written and verbal communication, organizational, and time management skills
• Ability to provide excellent customer service through actively listening and anticipating customer needs with an empathetic mindset
• Strong analytical and critical thinking skills to provide unique solutions to complex customer issues and system set ups
• Ability to work with a flexible schedule

We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $70,400.00-$105,600.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation.

GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: No

Application Deadline: November 16, 2026

At GE HealthCare, we see possibilities through innovation. We’re partnering with our customers to fulfill healthcare’s greatest potential through groundbreaking medical technology, intelligent devices, and care solutions. Better tools enabling better patient care. Together, we are not only building a healthier future but living our purpose to create a world where healthcare has no limits.