Technical Service Engineer, Composites & Applications

Alta Performance Materials group; United States; Remoto; USD 75.000 - 105.000; Tempo pieno

Descrizione del lavoro

ALTA Performance Materials US, LLC in the United States is seeking a Technical Service Representative to provide technical support to customers in the composites business. The role partners with Sales and the Commercial organization to support existing business, new opportunities, and product qualifications.

You will develop deep knowledge of the company’s products, processing methods, and industry practices to help customers optimize performance and manufacturing.

Competenze

• Bachelor's degree in Chemistry, Chemical Engineering, Materials Science, or related field.
• Experience in composites, resins, or related technical environments preferred.
• Strong technical aptitude to understand products and customer challenges.
• Excellent written and verbal communication skills.
• Willingness to travel up to 50% domestically and internationally.

Mansioni

• Provide technical support to customers on the company’s products, applications, manufacturing processes, and product performance.
• Develop a thorough understanding of the company’s product portfolio, technologies, applications, and end markets.
• Troubleshoot customer product, process, and application issues and work collaboratively to identify effective solutions.
• Conduct onsite customer visits, technical assessments, product trials, and application evaluations.
• Provide product recommendations based on customer requirements, applications, manufacturing processes, and performance needs.
• Support customers in optimizing product use, processing conditions, quality, and overall performance.
• Prepare detailed technical service reports documenting customer visits, trials, findings, recommendations, issues, and follow-up actions.
• Partner closely with Sales to maintain and grow existing business and support the development of new opportunities.
• Provide technical expertise throughout the commercial process, including customer evaluations, product qualifications, trials, conversions, and new product introductions.
• Develop strong relationships with technical, manufacturing, quality, and other key stakeholders within customer organizations.
• Proactively engage with customers to understand their operations, technical needs, challenges, and future opportunities.
• Identify potential opportunities for the company’s products and technologies based on customer needs and market insights.
• Support customer seminars, product demonstrations, technical presentations, and training.
• Provide technical input for account strategies and customer development plans.
• Build and maintain strong technical knowledge of composite materials, fabrication processes, industry test methods, and related manufacturing equipment.
• Develop expertise in assigned products, applications, technologies, and customer markets.
• Support product field trials and document results, observations, recommendations, and next steps.
• Partner with internal technical teams on complex customer issues, product performance questions, and application development opportunities.
• Share customer and market insights with internal teams to support product development, technical priorities, and continuous improvement.
• Support geographic and market expansion through product training, application support, and technology transfer.
• Work closely with Sales, Technology, Quality, Manufacturing, Supply Chain, and other functions to resolve customer issues and support commercial priorities.
• Communicate customer needs, technical challenges, and market trends to appropriate internal stakeholders.
• Coordinate resources and expertise across the organization to ensure timely and effective customer support.
• Represent the company at relevant industry associations, trade organizations, conferences, and technical events as appropriate.
• Demonstrate a strong commitment to the company’s safety culture and expectations during customer visits, field trials, laboratory activities, and other work.
• Follow all applicable company and customer safety requirements and promote safe handling and application of the company’s products.
• Identify and appropriately escalates potential safety concerns observed during technical service activities.

Conoscenze

Technical aptitude

Troubleshooting

Customer focus

Communication skills

Problem solving

Cross-functional teamwork

Formazione

Bachelor’s degree in Chemistry or related field

Strumenti

Microsoft Office

SAP

Descrizione del lavoro

ALTA Performance Materials US, LLC in the United States is seeking a Technical Service Representative to provide technical support to customers in the composites business. The role partners with Sales and the Commercial organization to support existing business, new opportunities, and product qualifications.

You will develop deep knowledge of the company’s products, processing methods, and industry practices to help customers optimize performance and manufacturing.