Technical Service Specialist — Composites & Applications

Alta Performance Materials group; Elkhart (IN); Hybrid; USD 65,000 - 90,000; Full time

Job summary

ALTA Performance Materials is seeking a Technical Services Representative to provide technical support to customers within the Composites business. You will partner with Sales, support product qualifications, trials, and application development, and travel up to 50% to customer sites and events.

You will develop deep knowledge of our product portfolio, end markets, and fabrication processes to optimize performance and manufacturing outcomes.

Qualifications

• Bachelor's degree in a technical field is preferred.
• Experience in composites, resins, polymers, or related technical environment is preferred.
• Strong ability to understand products, applications and manufacturing processes.

Responsibilities

• Provide technical support to customers on products, applications, and manufacturing processes.
• Develop understanding of product portfolio, technologies, applications and end markets.
• Troubleshoot customer issues and identify effective solutions with Sales collaboration.
• Conduct onsite visits, product trials, and application evaluations.
• Prepare detailed technical service reports and follow-up actions.
• Travel up to 50% and support seminars, demonstrations, and training.

Skills

Technical aptitude

Problem-solving

Customer-focused

Communication skills

Self-motivated

Team collaboration

Education

Bachelor's degree in Chemistry, Chemical Engineering, Materials Science or related field

Tools

SAP

Microsoft Office

Job description

ALTA Performance Materials is seeking a Technical Services Representative to provide technical support to customers within the Composites business. You will partner with Sales, support product qualifications, trials, and application development, and travel up to 50% to customer sites and events.

You will develop deep knowledge of our product portfolio, end markets, and fabrication processes to optimize performance and manufacturing outcomes.