Composites Technical Service Engineer (Travel 50%)

ALTA Performance Materials; Pennsylvania; On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

ALTA Performance Materials is seeking a Technical Service Representative to provide technical support to customers in the Composites business. You will partner with Sales, conduct on-site visits, run product trials, and help resolve technical challenges to optimize performance.

You will develop deep knowledge of our product portfolio, assist with product qualifications, and support new business development across end markets while traveling up to 50% as needed.

Qualifications

• Bachelor's degree in Chemistry, Chemical Engineering, Materials Science, Polymer Science, or a related technical discipline preferred.
• Experience in composites, specialty chemicals, resins, coatings, polymers, manufacturing, or a related technical environment preferred.
• Experience with composite materials, manufacturing processes, or related applications is preferred but not required.

Responsibilities

• Provide technical support to customers related to the company's products, applications, manufacturing processes, and product performance.
• Develop a thorough understanding of the company's product portfolio, technologies, applications, and end markets.
• Troubleshoot customer product, process, and application issues and work collaboratively to identify effective solutions.
• Conduct onsite customer visits, technical assessments, product trials, and application evaluations.
• Provide product recommendations based on customer requirements, applications, manufacturing processes, and performance needs.
• Support customers in optimizing product use, processing conditions, quality, and overall performance.
• Prepare detailed technical service reports documenting customer visits, trials, findings, recommendations, issues, and follow-up actions.
• Partner closely with Sales to maintain and grow existing business and support the development of new opportunities.
• Provide technical expertise throughout the commercial process, including customer evaluations, product qualifications, trials, conversions, and new product introductions.

Skills

Communication skills

Problem-solving

Customer orientation

Written and verbal communication

Team collaboration

Travel readiness

Education

Bachelor's degree in Chemistry, Chemical Engineering, Materials Science, Polymer Science

Tools

Microsoft Office

SAP

Job description

ALTA Performance Materials is seeking a Technical Service Representative to provide technical support to customers in the Composites business. You will partner with Sales, conduct on-site visits, run product trials, and help resolve technical challenges to optimize performance.

You will develop deep knowledge of our product portfolio, assist with product qualifications, and support new business development across end markets while traveling up to 50% as needed.