Technical Service Engineer

Inovance; Dallas (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Inovance in Dallas is seeking a field service engineer to deliver on-site and remote technical support, perform commissioning, diagnose hardware and software issues, and minimize downtime across customer sites.

You will manage and train service partners, provide feedback to R&D, create training materials and documentation, and maintain service records while traveling 50–75%+ with a valid passport.

Qualifications

• Bachelor’s degree in Electrical Engineering, Automation, Mechatronics, Power Electronics, Control Engineering, or a related field.
• 2–5+ years of experience in field service, electrical equipment maintenance, or related roles.
• Hands-on experience with industrial automation products such as VFDs, PLCs, motion control systems, and HMIs.
• Familiarity with medium-voltage systems, electronic diagnostics, and test equipment.
• Strong computer and troubleshooting skills.
• Excellent communication skills with the ability to work independently.
• Proficient in both spoken and written English. Knowledge of Mandarin is an advantage.
• Open to frequent travel (50–75%+).
• A valid driver’s license and passport are necessary.

Responsibilities

• Deliver on-site and remote technical support, including fault analysis, troubleshooting, and emergency repairs to minimize downtime
• Perform commissioning for new installations and support batch deployments at customer sites
• Diagnose hardware and software issues and provide effective corrective solutions
• Manage and support service partners (service centers, maintenance centers), including training, evaluation, and performance optimization
• Provide feedback to R&D teams to support product and solution improvements
• Develop and deliver customer training, troubleshooting guides, and technical documentation
• Complete service reports and maintain accurate records of service activities
• Continuously enhance technical expertise through learning and hands-on problem-solving

Skills

English language proficiency

Communication skills

Troubleshooting skills

Travel willingness

Driver's license

Education

Bachelor’s degree in Electrical Engineering, Automation, Mechatronics, Power Electronics, Control Engineering, or related field

Tools

VFDs

PLCs

Motion control systems

HMIs

Job description

• Deliver on-site and remote technical support, including fault analysis, troubleshooting, and emergency repairs to minimize downtime
• Perform commissioning for new installations and support batch deployments at customer sites
• Diagnose hardware and software issues and provide effective corrective solutions
• Manage and support service partners (service centers, maintenance centers), including training, evaluation, and performance optimization
• Provide feedback to R&D teams to support product and solution improvements
• Develop and deliver customer training, troubleshooting guides, and technical documentation
• Complete service reports and maintain accurate records of service activities
• Continuously enhance technical expertise through learning and hands-on problem-solving

Qualifications

• Bachelor’s degree in Electrical Engineering, Automation, Mechatronics, Power Electronics, Control Engineering, or a related field
• 2–5+ years of experience in field service, electrical equipment maintenance, or related roles
• Hands-on experience with industrial automation products such as VFDs, PLCs, motion control systems, and HMIs
• Familiarity with medium-voltage systems, electronic diagnostics, and test equipment
• Strong computer and troubleshooting skills
• Excellent communication skills with the ability to work independently
• Proficient in both spoken and written English. Knowledge of Mandarin is an advantage.
• Open to frequent travel (50–75%+).
• A valid driver’s license and passport are necessary.