Technical Service & Dispatch Coordinator

Premier Global Links LLC

Wheeling, Northern (IL, KY)

Hybrid

USD 45,000 - 65,000

Full time

9 days ago

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Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

Retirement plan options

Professional growth and development

Job summary

Premier Global Links LLC is seeking a Technical Service Coordinator to manage equipment service, warranty activity, and customer support, interfacing with service technicians, dealers, and internal teams.

The ideal candidate has technical or trade training and hands-on experience with electrical appliances or commercial equipment, plus strong coordination and communication skills for fast-paced environments.

Qualifications

Trade school training, technical education, or hands-on experience with electrical appliances or commercial equipment.
2+ years of experience in technical service coordination, field service support, equipment service, technical customer service, or a related service environment.
Basic understanding of electrical equipment and ability to assist with basic troubleshooting.
Strong organizational and multitasking skills.
Excellent written and verbal communication skills.
Strong customer service and problem-solving abilities.
Proficiency with Microsoft 365, Excel, Outlook, and CRM/ERP systems.
Ability to work accurately in a fast-paced service environment.

Responsibilities

Coordinate equipment service requests, warranty calls, startups, scheduling, and follow-ups.
Track equipment status, service activity, assets, and warranty information.
Serve as a point of contact for customers regarding service requests and updates.
Communicate with customers, technicians, dealers, installers, and service companies.
Assist with basic troubleshooting of electrical appliances and equipment.
Coordinate with service managers, technicians, sales, culinary, and other internal teams.
Communicate with contractors, HVAC professionals, electricians, plumbers, dealers, and end users.
Support service companies and equipment dealers with service procedures and equipment information.
Maintain accurate service records and documentation in CRM/service management systems.
Monitor open service issues and follow up to ensure timely resolution.
Assist with identifying recurring service issues, customer feedback, and service trends.
Ensure service information and equipment records are accurate and up to date.