Service Coordinator

Premier Global Links LLC; Wheeling (IL); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Job summary

Premier Global Links LLC is seeking a Technical Service Coordinator to help coordinate equipment service, warranty activity, and customer support. You will communicate with service technicians, dealers, and internal teams to ensure timely resolutions and quality service.

The ideal candidate has hands-on experience with electrical appliances or related service work and strong coordination and customer service skills to thrive in a fast-paced environment.

Qualifications

• Trade school or hands-on experience with electrical appliances or commercial equipment.
• 2+ years in technical service coordination or related service environment.
• Basic understanding of electrical equipment and ability to assist with basic troubleshooting.
• Strong organizational and multitasking skills.
• Excellent written and verbal communication skills.
• Strong customer service and problem-solving abilities.
• Proficiency with Microsoft 365, Excel, Outlook, and CRM/ERP systems.
• Ability to work accurately in a fast-paced service environment.

Responsibilities

• Coordinate equipment service requests, warranty calls, startups, scheduling, and follow-ups.
• Track equipment status, service activity, assets, and warranty information.
• Serve as a point of contact for customers regarding service requests and updates.
• Communicate with customers, technicians, dealers, installers, and service companies.
• Assist with basic troubleshooting of electrical appliances and equipment.
• Coordinate with service managers, technicians, sales, culinary, and other internal teams.
• Communicate with contractors, HVAC professionals, electricians, plumbers, dealers, and end users.
• Support service companies and equipment dealers with service procedures and equipment information.
• Maintain accurate service records and documentation in CRM/service management systems.
• Monitor open service issues and follow up to ensure timely resolution.
• Assist with identifying recurring service issues, customer feedback, and service trends.
• Ensure service information and equipment records are accurate and up to date.

Skills

Service coordination

Customer service

Multitasking

Communication (written & verbal)

Troubleshooting

Education

Trade school training or hands-on experience with electrical appliances or commercial equipment

Tools

CRM/ERP systems

Microsoft 365

Excel

Outlook

Job description

About The Role

Premier Global Links LLC is seeking a Technical Service Coordinator to coordinate equipment service, warranty activity, customer support, and communication with service technicians, dealers, and internal teams.

The ideal candidate has technical or trade training and hands-on experience with electrical appliances, commercial equipment, or related service work, combined with strong coordination and customer service skills.

Key Responsibilities

• Coordinate equipment service requests, warranty calls, startups, scheduling, and follow-ups.
• Track equipment status, service activity, assets, and warranty information.
• Serve as a point of contact for customers regarding service requests and updates.
• Communicate with customers, technicians, dealers, installers, and service companies.
• Assist with basic troubleshooting of electrical appliances and equipment.
• Coordinate with service managers, technicians, sales, culinary, and other internal teams.
• Communicate with contractors, HVAC professionals, electricians, plumbers, dealers, and end users.
• Support service companies and equipment dealers with service procedures and equipment information.
• Maintain accurate service records and documentation in CRM/service management systems.
• Monitor open service issues and follow up to ensure timely resolution.
• Assist with identifying recurring service issues, customer feedback, and service trends.
• Ensure service information and equipment records are accurate and up to date.

Required Qualifications

• Trade school training, technical education, or hands-on experience with electrical appliances or commercial equipment.
• 2+ years of experience in technical service coordination, field service support, equipment service, technical customer service, or a related service environment.
• Basic understanding of electrical equipment and ability to assist with basic troubleshooting.
• Strong organizational and multitasking skills.
• Excellent written and verbal communication skills.
• Strong customer service and problem-solving abilities.
• Proficiency with Microsoft 365, Excel, Outlook, and CRM/ERP systems.
• Ability to work accurately in a fast-paced service environment.

Preferred Qualifications

• Experience with scheduling, dispatching, or service management systems.
• Experience supporting field technicians, dealers, installers, or equipment service teams.
• Experience with commercial appliances, electrical equipment, HVAC, plumbing, or mechanical systems.
• Associate or Bachelor's degree.
• Multilingual communication skills.

Compensation & Benefits

• Competitive salary based on experience and qualifications.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Retirement plan options.
• Professional growth and development opportunities.

Equal Opportunity

Premier Global Links LLC is an equal opportunity employer. Qualified applicants are considered based on their skills, experience, and qualifications.