Technical Service Delivery Lead — Client Success

5 Factor Technology; Town of Texas (WI); On-site; USD 90,000 - 130,000; Full time

Job summary

5 Factor Technology is seeking a Service Delivery Manager to lead its technical team with hands‑on supervision, fostering high‑quality technology management services for clients. You will guide staff, manage relationships, and drive governance while ensuring secure, reliable service delivery.

The ideal candidate brings 7+ years of leadership in IT, strong communication, and a proactive mindset to balance strategic priorities with day‑to‑day support and client needs.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field from ABET/EAC‑accredited program or equivalent; a master’s is preferred.
• Seven or more years of experience leading or directing a technology team.
• Demonstrated supervisory and people‑leadership experience.
• Strong written and verbal communication skills.
• Relevant information technology certification preferred; Microsoft Azure certification is a plus.
• Ability to balance strategic priorities with hands‑on service delivery and technical support.

Responsibilities

• Lead and develop technical staff in alignment with the company’s purpose and Success Factors.
• Build strong client relationships and ensure an exceptional service experience.
• Support strategic initiatives through innovative technology and a stable platform.
• Provide hands‑on troubleshooting and escalate complex issues as needed.
• Drive service governance, internal accountability, and external reporting.
• Promote professional growth, training, collaboration, and sustainable work practices.
• Stay current on emerging technologies and identify opportunities to improve service delivery.

Skills

Leadership

Communication

Problem solving

Mentoring

Education

ABET/EAC-accredited IT/CS program

Master's degree (preferred)

Tools

Microsoft Azure certification

Job description

5 Factor Technology is seeking a Service Delivery Manager to lead its technical team with hands‑on supervision, fostering high‑quality technology management services for clients. You will guide staff, manage relationships, and drive governance while ensuring secure, reliable service delivery.

The ideal candidate brings 7+ years of leadership in IT, strong communication, and a proactive mindset to balance strategic priorities with day‑to‑day support and client needs.