Technical Lead: Cloud, Security & Client Strategy
Centre Technologies
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Job summary
Centre Technologies is seeking an experienced Technical Lead to act as the senior technical resource for client-facing service delivery teams. You will resolve complex issues, guide technology decisions, and mentor other technical professionals to elevate the team’s capabilities and reliability.
You will partner with vCIOs and Service Delivery managers to shape roadmaps, assess risks, and drive modernization and automation across customer environments.
Qualifications
- 6+ years of progressive IT infrastructure or managed services experience.
- Experience supporting multiple customer environments simultaneously.
- Advanced troubleshooting experience across Microsoft, cloud, networking, and security platforms.
- Strong customer-facing communication skills.
- Proven ability to explain technical concepts to non-technical audiences.
- Experience providing technical leadership without direct management responsibilities.
Responsibilities
- Serve as the highest-level technical escalation resource within assigned Client Services Team.
- Troubleshoot and resolve complex infrastructure, cloud, networking, endpoint, and security issues.
- Lead root cause analysis efforts for recurring or high-impact incidents.
- Provide technical leadership during critical outages and service interruptions.
- Communicate clearly and effectively with customers, internal stakeholders, and other service delivery teams throughout technical escalations.
- Maintain ownership of escalated issues through resolution.
Skills
Tools
Job description
Centre Technologies is seeking an experienced Technical Lead to act as the senior technical resource for client-facing service delivery teams. You will resolve complex issues, guide technology decisions, and mentor other technical professionals to elevate the team’s capabilities and reliability.
You will partner with vCIOs and Service Delivery managers to shape roadmaps, assess risks, and drive modernization and automation across customer environments.
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