Service Delivery Manager

5 Factor Technology; Town of Texas (WI); On-site; USD 90,000 - 130,000; Full time

Job summary

5 Factor Technology is seeking a Service Delivery Manager to lead its technical team with hands‑on supervision, fostering high‑quality technology management services for clients. You will guide staff, manage relationships, and drive governance while ensuring secure, reliable service delivery.

The ideal candidate brings 7+ years of leadership in IT, strong communication, and a proactive mindset to balance strategic priorities with day‑to‑day support and client needs.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field from ABET/EAC‑accredited program or equivalent; a master’s is preferred.
• Seven or more years of experience leading or directing a technology team.
• Demonstrated supervisory and people‑leadership experience.
• Strong written and verbal communication skills.
• Relevant information technology certification preferred; Microsoft Azure certification is a plus.
• Ability to balance strategic priorities with hands‑on service delivery and technical support.

Responsibilities

• Lead and develop technical staff in alignment with the company’s purpose and Success Factors.
• Build strong client relationships and ensure an exceptional service experience.
• Support strategic initiatives through innovative technology and a stable platform.
• Provide hands‑on troubleshooting and escalate complex issues as needed.
• Drive service governance, internal accountability, and external reporting.
• Promote professional growth, training, collaboration, and sustainable work practices.
• Stay current on emerging technologies and identify opportunities to improve service delivery.

Skills

Leadership

Communication

Problem solving

Mentoring

Education

ABET/EAC-accredited IT/CS program

Master's degree (preferred)

Tools

Microsoft Azure certification

Job description

The Role

As Service Delivery Manager, you will lead 5 Factor Technology’s technical team while remaining close to the work. This hands‑on supervisory role combines people leadership, client relationship management, service governance, technical troubleshooting, and continuous improvement. You will help deliver responsive, cost‑effective technology management services and represent the company as a trusted partner to clients.

• Lead and develop technical staff in alignment with the company’s purpose, vision, and Success Factors.
• Build strong client relationships and help ensure an exceptional service experience.
• Support strategic initiatives through innovative technology and a stable, secure technology platform.
• Provide hands‑on troubleshooting and technical assistance, escalating complex issues when appropriate.
• Drive service governance, internal accountability, and clear external reporting.
• Promote professional growth, training, collaboration, and sustainable work practices across the team.
• Stay current on emerging technologies and identify opportunities to improve service delivery.

The Ideal Candidate

You are a practical, people‑focused technology leader who communicates clearly, listens actively, and follows through. You are comfortable setting direction, coaching others, solving technical problems, and creating an environment where team members can learn and succeed. You lead by example, take ownership of outcomes, and bring integrity, curiosity, and a strong service mindset to every interaction.

• Bachelor’s degree in Information Technology, Computer Science, or a related field from an ABET/EAC‑accredited program, or equivalent qualifications; a master’s degree is preferred.
• Seven or more years of experience leading or directing a technology team.
• Demonstrated supervisory and people‑leadership experience.
• Strong written and verbal communication skills.
• Relevant information technology certification preferred; Microsoft Azure certification is a plus.
• Ability to balance strategic priorities with hands‑on service delivery and technical support.

The Company

5 Factor Technology is an expert team with real‑world experience tackling the very challenges our clients face. We bring tested and proven holistic technology solutions with a hassle‑free, hands‑free approach. Through relentless innovation and unprecedented commitment to 5‑star client service, 5 Factor Technology is changing the way companies think of Technology Management.

Our Success Factors are the roadmap we use in all our decisions. We believe that they are what differentiates us.

• Strength of Many- Serve as One; We have one project: our company.
• Serve with Integrity & Transparency; We are character driven.
• Drive Innovation; we cultivate a broad knowledge of our field.
• Value Growth; Nurture a safe learning environment that is inclusive and diverse.
• Own it; We all have a personal responsibility to be the driving force of excellence.

5 Factor Technology provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.