Technical Service Coordinator — Plate Heat Exchangers

Alfa Laval; La Porte (TX); Hybride; USD 36 000 - 50 000; Plein temps

Avantages offerts par ce poste

Healthcare

Dental & Vision

401(k)

Paid holidays

PTO

Résumé du poste

Alfa Laval in La Porte, TX is seeking an experienced Service Operations professional to provide technical support for repair and service activities across PHE, HSS and SEP product lines. This on-site role collaborates with internal teams, sales, customers and service centers to solve repair challenges and drive improvements.

You will coordinate service jobs, interpret drawings, support parts design, schedule inspections and participate in 5S and business-system enhancements.

Qualifications

• 5+ years of hands-on experience in repair, reconditioning, manufacturing, job shop, or customer service environments.
• Experience reading and interpreting technical drawings and blueprints, with a strong understanding of machining and welding techniques.
• Strong customer service, communication, and problem-solving skills with the ability to prioritize multiple tasks and meet deadlines.

Responsabilités

• Provide technical support and troubleshooting for customer equipment, repair processes, and multiple product lines.
• Coordinate, prioritize, and track service jobs through the workshop while communicating status updates to the sales team and customers.
• Research equipment history, interpret drawings and blueprints, support special parts design, and collaborate with engineering, vendors, and workshop teams to develop effective repair solutions.
• Schedule and host customer inspections and equipment testing activities.
• Drive continuous improvement initiatives, including 5S projects, process enhancements, and support for business systems such as ONE4AL.
• Maintain technical databases, repair documentation, inventory records, and spare parts information.

Connaissances

Repair experience

Blueprint reading

Customer service

MS Office

Teamwork

Travel flexibility

Formation

High School Diploma or GED

Description du poste

Alfa Laval in La Porte, TX is seeking an experienced Service Operations professional to provide technical support for repair and service activities across PHE, HSS and SEP product lines. This on-site role collaborates with internal teams, sales, customers and service centers to solve repair challenges and drive improvements.

You will coordinate service jobs, interpret drawings, support parts design, schedule inspections and participate in 5S and business-system enhancements.