Technical Service & Contracts Specialist

integralife; Cincinnati (OH); On-site; USD 28,000 - 37,000; Full time

Job summary

Integra LifeSciences in Cincinnati, OH seeks a Technical Customer Service representative to manage the service and repair order cycle for all center products. You will collaborate with product marketing, field sales, equipment and logistics to ensure customer satisfaction and timely Service Agreement processing.

Responsibilities include processing service agreements, tracking contracts, maintaining dashboards, determining eligibility, handling orders from multiple channels, providing pricing and

Qualifications

• 2+ years of experience with a high school diploma or equivalent education, or an associate degree with 0–2 years of experience.
• Ability to investigate and resolve customer issues across the organization.
• Proficient in Microsoft Office and Oracle CRM or related CRM applications.
• Excellent communication and time management skills.
• Experience with Field Service organizations is a plus.
• Ability to communicate with Sales and other departments to respond to customer requests.

Responsibilities

• Process capital equipment service agreements for Point of Sale, After Point of Sale and Renewals.
• Process, track, and report on monthly service agreement contracts.
• Maintain and review contract dashboards.
• Determine eligibility of equipment to be covered on service contracts.
• Receive and create customer service request orders from multiple channels for US Operations.
• Ensure all orders are entered timely and accurately.
• Transmit order confirmations to customers.
• Provide product pricing, availability, and lead time information to customers.
• Create new customer accounts and keep existing customer records up to date.
• Manage service orders through the entire cycle from SR entry through shipping and invoicing.
• Work with shipping departments to ensure accuracy and on-time delivery of customer orders.
• Problem solve customer order issues, track and expedite orders.
• Manage communication with Sales and other departments to proactively respond to customer requests.

Skills

Problem solver

Communication skills

Microsoft Office

Oracle CRM

CRM knowledge

Team player

Education

High School Diploma or equivalent

Associate Degree

Tools

CRM software familiarity

Job description

Integra LifeSciences in Cincinnati, OH seeks a Technical Customer Service representative to manage the service and repair order cycle for all center products. You will collaborate with product marketing, field sales, equipment and logistics to ensure customer satisfaction and timely Service Agreement processing.

Responsibilities include processing service agreements, tracking contracts, maintaining dashboards, determining eligibility, handling orders from multiple channels, providing pricing and