Healthcare Equipment Customer Support Specialist

Integra-Healthcare-Equipment; Elmhurst (IL); On-site; USD 34,000 - 43,000; Full time

Job summary

Integra Healthcare Equipment in Elmhurst, IL is seeking a Customer Service Representative to interact with customers by phone and email, handling inquiries and resolving issues related to rental and sales of medical equipment.

You will collect orders, maintain records, and coordinate with staff to ensure smooth logistics, while delivering friendly, professional service and supporting a diverse patient-care mission.

Qualifications

• Excellent communication skills including active listening.
• Ability to prioritize and manage multiple tasks.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Flexibility to work alternating holidays.
• Medical equipment experience preferred.

Responsibilities

• Interacts with customers via telephone and email to provide support and information on rental/sales transactions, and logistics process.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representative knowledge, forwards to the appropriate staff.
• Ensures the appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complains or concerns.
• Perform other related duties as assigned.

Skills

Excellent communication

Active listening

Multitasking

Customer service

Computer skills

Flexibility

Education

High school diploma or equivalent

Job description

Integra Healthcare Equipment in Elmhurst, IL is seeking a Customer Service Representative to interact with customers by phone and email, handling inquiries and resolving issues related to rental and sales of medical equipment.

You will collect orders, maintain records, and coordinate with staff to ensure smooth logistics, while delivering friendly, professional service and supporting a diverse patient-care mission.