Technical Service & Care Specialist: Customer Support

Huish Outdoors LLC; Salt Lake City (UT); On-site; USD 40,000 - 50,000; Full time

Job summary

A watersports company in Salt Lake City is seeking a Technical Service and Care Representative to manage order entries and assist with product returns and warranty claims. Ideal candidates will have strong problem-solving skills and customer service experience, with scuba diving knowledge as a plus. Responsibilities include processing orders, providing technical support, and maintaining customer records. This is a great opportunity for someone passionate about diving and customer care.

Qualifications

• Intermediate knowledge of scuba diving equipment including dive computers and BCDs.
• Minimum of three years' experience working with customers.
• Physically fit to move 30lb boxes.

Responsibilities

• Process received orders efficiently and accurately.
• Answer inquiries from retail partners and end-users.
• Disseminate technical information and provide product knowledge.

Skills

Customer service experience

Problem-solving skills

Communication skills

Knowledge of scuba diving equipment

Technical troubleshooting

Tools

Microsoft Office

NetSuite

Excel

Job description

A watersports company in Salt Lake City is seeking a Technical Service and Care Representative to manage order entries and assist with product returns and warranty claims. Ideal candidates will have strong problem-solving skills and customer service experience, with scuba diving knowledge as a plus. Responsibilities include processing orders, providing technical support, and maintaining customer records. This is a great opportunity for someone passionate about diving and customer care.