Service Technician

Diventures; Battle Creek (MI); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Training provided

Job summary

Diventures in Battle Creek, MI is seeking a Service Technician with strong mechanical skills to service, repair, and inspect scuba equipment. This role focuses on ensuring gear meets manufacturer and industry standards and delivering quality customer service in a fast-paced retail environment.

You will work under the Store Manager with training available for certified candidates; familiarity with regulators, computers, and buoyancy compensator devices is a plus, as is certification experience.

Qualifications

• Strong mechanical aptitude with ability to service and repair scuba gear.
• PSI certification for cylinder inspection and valve repair is a plus.
• Brand-specific service training for ScubaPro, Aqua Lung, and others will be provided.
• Excellent customer service and clear communication with customers and staff.

Responsibilities

• Service and repair scuba equipment promptly and ensure compliance with manufacturer standards.
• Inspect and maintain regulators, computers, buoyancy devices, and other gear for safety.
• Interact with customers in person, by phone, or via email to provide service updates.
• Educate staff and customers on proper maintenance procedures for equipment.

Skills

Mechanical aptitude

Customer service

Communication skills

Self-motivated

Tools

PSI certification

ScubaPro certification

Aqua Lung certification

Valve repair certification

Job description

• 347 Helmer Rd N, Battle Creek, MI 49037, USA
• 14-15 Piece meal - paid by completed gear, paid hourly up to $15 an hour for in house gear repair

Diventures , the nation's fastest growing swim and scuba center with locations across four states, is seeking a service technician with strong mechanical skills. If you're a self-starter looking for an opportunity in a one-of-a-kind retail environment, we invite you to join the Diventures family. We're seeking a motivated individual to join our team with primary responsibility for servicing scuba equipment. If you're passionate about a job done right and delivering great customer service, you'll thrive in our dynamic and fun work environment. The position reports to the Store Manager. Training is available for qualified candidates.

Key Tasks & Responsibilities

Your primary areas of action include:

• Make sure scuba equipment complies and is in top shape. As our Service Technician, you'll be primarily responsible for servicing and repairing various types and brands of scuba equipment promptly, as well as making sure the gear complies with all manufacturer and industry standards. Quality is an essential part of the Diventures experience, so attention to detail and care when servicing equipment is a must.
• Ensure safety: Safety is the highest priority at You'll be inspecting, maintaining, repairing, and overhauling regulators, computers, buoyancy compensator devices, and other common scuba equipment that is essential to safe diving. We'll ensure you have the proper service training and certification, depending on the brand name and type of equipment.
• Help us keep to the highest level of customer service. Exceptional customer service is part of our brand identity. You'll be interacting with customers on a regular basis about their diving equipment. You may be providing customer service in person, over the phone, or email.
• Educate customers and staff about scuba equipment: You'll be expected to assist in the continuing education of retail associates and instructors on technical and equipment updates and issues. You'll also be helping our customers get the most out their gear by instructing them about the proper maintenance procedures for their equipment.

Key Personality Attributes

In addition to the required mechanical aptitude and skills, you should be motivated to provide excellent customers service, with the goal of developing and fostering long-term customer relationships. You must have a strong work ethic and basic computer skills. Excellent communications skills both oral and written are also required.

Skills & Experiences

• A strong mechanical aptitude is a must. Training is available for specific scuba gear and certain brands (see below for some examples).
• Strong preference is given to those with:
  • Prior experience inspecting, maintaining, repairing, and overhauling scuba gear; these typically include regulators, computers, buoyancy compensator devices, and other common diving equipment
  • Service and repair training certifications from ScubaPro, Aqua Lung, Atomic, Oceanic, Zeagle, and Sherwood
  • PSI certification for visual cylinder inspection
  • PSI certification for valve repair technician
• Customer service skills are essential. Having great people and communications skills is key to ensuring our Diventures customers have a great experience when getting their scuba equipment serviced.