Technical Service Representative

Huish Outdoors LLC; Salt Lake City (UT); On-site; USD 40,000 - 50,000; Full time

Job summary

A watersports company in Salt Lake City is seeking a Technical Service and Care Representative to manage order entries and assist with product returns and warranty claims. Ideal candidates will have strong problem-solving skills and customer service experience, with scuba diving knowledge as a plus. Responsibilities include processing orders, providing technical support, and maintaining customer records. This is a great opportunity for someone passionate about diving and customer care.

Qualifications

• Intermediate knowledge of scuba diving equipment including dive computers and BCDs.
• Minimum of three years' experience working with customers.
• Physically fit to move 30lb boxes.

Responsibilities

• Process received orders efficiently and accurately.
• Answer inquiries from retail partners and end-users.
• Disseminate technical information and provide product knowledge.

Skills

Customer service experience

Problem-solving skills

Communication skills

Knowledge of scuba diving equipment

Technical troubleshooting

Tools

Microsoft Office

NetSuite

Excel

Job description

Huish Outdoors is passionate about dive and watersports. We develop products that fuel the human spirit for adventure, keep people active, exploring, and enjoying our world's aquatic environments. We are a team who is passionate about what we do, and we are. Our team is made up of amazing people who are outdoor enthusiasts that embrace and drive change.

We are looking for a Technical Service and Care Representative to work out of our Salt Lake City, UT office, to handle order entry and assist with the processing of product returns and warranty claims. The successful candidate will be a self-starter with good organizational, problem solving and communication skills. Experience working with customers, and the ability to communicate fluently in English are essential; dive experience is a distinct asset, but not essential.

The Technical Service and Care Representative will provide technical and problem resolution to customers over the phone and email by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving dive computer issues, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, and assisting with navigating around application menus and troubleshooting. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner.

Key Responsibilities

• Process received orders efficiently and accurately from phone, email, or fax
• Use company sales programs and tools (Net Suite, Excel, MS Word, Gmail)
• Answer inquiries from retail partners and end-users in a timely and accurate fashion
• Assess and process returns / warranty claims in accordance with company procedures and policies
• Disseminate technical information and provide product knowledge for multiple product lines
• Maintain accurate and up-to-date customer records
• Develop and maintain professional and courteous working relationships internally and externally
• Other tasks as assigned by management

Qualifications, Job Skills, and Abilities

• Intermediate knowledge of all categories of scuba diving equipment including dive computers, BCDs, regulators, valves, drysuits, wetsuits, gauges, masks, snorkels, and fins
• Minimum of three (3) years' experience working with customers
• Capable and willing to answer phone calls and emails continually throughout the day.
• Physically fit to move 30lb boxes
• Proficient use of Microsoft Office, NetSuite & Excel