Order Entry Specialist

iKey, LTD; Austin (TX); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Job summary

iKey, LTD in Austin, TX, is seeking a Sales Order Support Specialist to help enter complex orders quickly and accurately. The role supports sales with ship dates, lead times and inventory information, coordinating with production and buyers to ensure smooth fulfillment.

Starting pay ranges from $28 to $30 per hour, with benefits including 401(k), health insurance and paid time off. This is a fast-paced, high-energy position grounded in customer service and teamwork.

Qualifications

• No less than 5 years of manufacturing Sales Order Entry experience or equivalent data entry experience.
• Proficient in MS Office Suite and ERP systems.
• Experience with Salesforce is a PLUS.
• Must have a POSITIVE ATTITUDE and be a TEAM PLAYER.
• Experience working closely with Operations and Sales.

Responsibilities

• Input complicated orders into database with accuracy.
• Inform sales on estimated ship dates, lead times, inventory and parts availability.
• Run reports for sales and marketing as needed.
• Coordinate outbound products with production for assembly.
• Work with buyer and finance on data entry and inventory.
• Cross train and back up shipping coordinator and client services.
• Provide great customer service via phone or email.
• Communicate effectively with all levels of management.
• Manage time, workflow, and priorities to meet goals.
• Be proactive and punctual in a high energy, fast-paced environment.
• Process RMA returns and repairs with production to resolve issues.

Skills

Sales Order Entry

MS Office

ERP software

Salesforce

Positive attitude

Team player

Education

High School Diploma or Equivalent

Tools

MS Office Suite

ERP software

Salesforce

Job description

iKey, the leader in rugged keyboards, monitors and accessories is seeking an experienced and highly motivated Sales Order Support Specialist.

Can you enter complicated data quickly and accurately? Could you enter data for 40 purchase orders every day? Do you have a positive attitude and communicate well? Are you looking for a new career at a great company with happy co-workers and no drama? Are you a team player?

We are looking for an experienced manufacturing Sales Order Support Specialist who can grasp concepts and processes quickly and intuitively to join our manufacturing team in Austin, TX. Our company has a stable 35 year history, is profitable and innovative. We have great Company benefits and fantastic employees, some who have been here 20+ years.

Responsibilities and Duties (including but not limited to:)

• Input complicated orders into database with accuracy.
• Inform salespeople on estimated ship out dates, lead times, inventory and parts availability.
• Take the initiative to run reports for sales on various topics and marketing when needed.
• Communicate and coordinate products outbound with production for assembly.
• Work closely with buyer and finance department on various data entry tasks and inventory.
• Cross train and back up shipping coordinator and client services.
• Great customer service skills in order to interact with customers either by phone or email.
• Quick learner who grasps concepts and processes quickly and intuitively.
• Must be able to communicate effectively with all levels of management.
• Manage time, workflow, and priorities to accomplish goals.
• Easily adjust to new and changing situations and business needs.
• Process RMA returns and repairs working closely with production to resolve issues.
• Must be proactive and punctual.
• Be able to work in a high energy, fast-paced work environment.
• Highly organized, customer oriented.
• Attention to detail is imperative to provide the highest level of quality.
• Comply with all company policies and procedures.

Possible to Advance to Inside Sales If You Perform Well

Qualifications and Skills

• No less than (5) years of manufacturing Sales Order Entry experience OR complicated data entry experience
• Knowledge of MS Office Suite (Outlook, Word, Excel).
• Experience with ERP software.
• Knowledge of Salesforce is a PLUS.
• Must have POSITIVE ATTITUDE, be a TEAM PLAYER.
• Experience working closely with Operations and Sales.
• Not interested in applicants who have jumped from job to job.

Education

• High School Diploma or Equivalent

Pay: Starting at $28-$30 per hour, commensurate with experience.

Benefits

• 401(k)
• Health insurance
• Paid time off

Ability to commute/relocate:

• Austin, TX 78754: Reliably commute or planning to relocate before starting work (Required)