Parts Coordinator - Customer Service & SAP

Stulz; Frederick (MD); On-site; USD 40,000 - 55,000; Full time

Job summary

Stulz in Frederick, MD is seeking a customer service professional to support aftermarket parts operations. You will help with pricing, documentation, credits, ordering, shipping, and record-keeping while maintaining a warm, professional demeanor with customers, reps and vendors.

You will engage across channels, ensure accuracy, and contribute to a high level of service in a manufacturing environment. 1–2 years in customer service preferred; proficiency in Microsoft Office and SAP is expected.

Qualifications

• Demonstrate commitment to service excellence and a customer first attitude.
• Excellent verbal and written communication skills with customers, reps and stakeholders.
• Professionalism with patience and empathy in time-sensitive situations.
• Ability to learn SAP (ERP system) quickly and apply it to processes.
• Strong decision-making and concise communication skills.
• Interest in helping customers and solving problems.

Responsibilities

• Provide accurate information regarding cost and availability of spare parts.
• Adhere to standards to efficiently process spare components for customers.
• Engage with Sales Representatives and customers via telephone, fax, and written correspondence.
• Maintain meticulous documentation and records.
• Organize and prioritize multiple tasks to improve efficiency.
• Demonstrate initiative to improve processes and customer experiences.
• Document work processes for responsibility area.
• Seek opportunities to enhance service delivery and customer satisfaction.

Skills

Customer service

Verbal and written communication

Patience and empathy

Teamwork

Attention to detail

Self-motivation

Education

High School Diploma

Tools

SAP (ERP system)

Microsoft Office

Job description

Stulz in Frederick, MD is seeking a customer service professional to support aftermarket parts operations. You will help with pricing, documentation, credits, ordering, shipping, and record-keeping while maintaining a warm, professional demeanor with customers, reps and vendors.

You will engage across channels, ensure accuracy, and contribute to a high level of service in a manufacturing environment. 1–2 years in customer service preferred; proficiency in Microsoft Office and SAP is expected.