Technical Sales Specialist – Midwest

Fiery; Chicago (IL); Hybrid; USD 100,000 - 120,000; Full time

Benefits offered by this job

Flexible and hybrid work environment

Competitive pay and benefits

Job summary

Fiery is seeking a Technical Sales Specialist to support the Midwest territory, primarily Chicago or Central Illinois. You will work with OEM/Reseller partners, conduct product demonstrations and training, and collaborate with Sales Development Managers to hit revenue targets.

The role involves both remote and in-person activity across IL, MO, IA, WI, and surrounding states, with a hybrid work model and strong emphasis on channel partnerships and technical education.

Qualifications

• 2+ years networking/technical experience with OS and security.
• Detailed knowledge of Windows 11, Windows 10 LTSC; Mac OS and basic networking for printing/files.

Responsibilities

• Provide technical support to Sales teams and OEM/Reseller partners during pre-sales.
• Learn Fiery products and technologies and understand competing solutions.
• Partner with Sales Development Managers to drive selling activities and support achievement of sales targets.
• Conduct product presentations, demonstrations, training, and customer education.
• Support seminars, trade shows, partner/dealer events, and other channel activities.
• Provide technical troubleshooting and leverage Fiery resources to assist Sales teams and partners in closing business opportunities.
• Prepare technical notes, product updates, and information related to application issues and new developments.
• Train OEM and Reseller partners on printing environments, Fiery features, applications, and customer benefits.
• Build and maintain professional relationships with channel partners throughout the assigned territory.
• Report activities, technical issues, and customer feedback to management in a timely and accurate manner.
• Work with Fiery Technical Support and Engineering teams to log and assist with the resolution of product issues.
• Work effectively both independently and as part of a team.

Skills

Presentation skills

PowerPoint

Pre-sales support

Training

Education

Bachelor's or Master's Degree

Tools

Adobe CS

Adobe Acrobat

PDF workflow

Job description

We are looking for a Technical Sales Specialist (TSS) to support our Midwest territory as part of the Fiery Field Sales team. The ideal candidate will currently reside in Chicago or the Central Illinois area. This role will support pre-sales activities related to our OEM Partner/Reseller Channel and work closely with assigned Sales Development Managers to help achieve the revenue plan.

This position will support customers both remotely and in person throughout the following territory:

ND, SD, NE, KS, MO, IL, IA, WI, MN, MI, IN, KY, OH, WV

Education:

Bachelor's or Master's Degree

Experience:

5-10 years of relevant experience

Responsibilities:

• Provide technical support to Sales teams and OEM/Reseller partners during pre-sales activities.
• Learn current and future Fiery products and technologies and understand competing solutions.
• Partner with Sales Development Managers to drive selling activities and support achievement of sales targets.
• Conduct product presentations, demonstrations, technical training, and customer education.
• Support seminars, trade shows, exhibitions, partner/dealer events, and other channel activities.
• Provide technical troubleshooting and leverage Fiery resources to assist Sales teams and partners in closing business opportunities.
• Prepare technical notes, product updates, and information related to application issues and new developments.
• Train OEM and Reseller partners on printing environments, Fiery features, applications, and customer benefits.
• Build and maintain professional relationships with channel partners throughout the assigned territory.
• Report activities, technical issues, and customer feedback to management in a timely and accurate manner.
• Work with Fiery Technical Support and Engineering teams to log and assist with the resolution of product issues.
• Work effectively both independently and as part of a team.

Job Requirements:

• Networking/technical degree with 2+ years of related experience. Strong understanding of current OS and network security.
• Detailed knowledge of operating systems: Windows 11, Windows 10 LTSC; Mac OS and basic associated networking environments for printing and file sharing.
• Knowledge of Adobe CS desktop publishing, graphics, and office application software. Adobe Acrobat platform tools for preflight and PDF print workflow.
• Knowledge of color management, output profiling, spot colors, and ICC technology. Understanding of applications in digital color printing a plus.
• Superior presentation skills. Ability to build and customize PowerPoint presentations and speak to large groups.
• Strong communication and interpersonal skills, ability to communicate at all levels and experiences in training activities.
• Ability to work independently and proficiently demonstrate all of the above in a pre-sales situation.

Behavioral Skills:

Strong communication, stakeholder management, accountability, initiative, learning ability, strategic thinking, and decision-making skills.

What We Offer:

• Opportunity to work in a multinational product organization.
• Learning opportunities with experienced professionals and leaders.
• Flexible and hybrid work environment.
• Inclusive and collaborative culture.
• Competitive pay and benefits.

The salary range for this position is USD $100K–$120K. Compensation will be determined based on experience, skills, and geographic location.