Technical Sales Representative

JW Winco; New Berlin (WI); On-site; USD 40,000 - 95,000; Full time

Job summary

A manufacturing company in New Berlin, WI is seeking a Technical Sales Representative who will manage customer inquiries, process orders, and provide technical support. Candidates should have inside sales experience preferably in a technical setting, strong communication skills, and a mechanical aptitude. A Bachelor's degree in a relevant field is preferred. This full-time role combines customer service with technical knowledge.

Qualifications

• Ability to read and interpret drawings and technical specifications.
• 3 to 6 years of experience in technical sales or mechanical products.

Responsibilities

• Manage customer inquiries via various channels.
• Process incoming customer orders and requests.
• Provide guidance on technical product specifications.

Skills

Inside sales experience

Mechanical aptitude

Understanding of engineered components

Strong communication skills

Organizational skills

Education

Bachelor’s degree in mechanical engineering, industrial technology, or related field

Tools

Microsoft Office Suite

Job description

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The Technical Sales Representative is responsible for managing customer inquiries, processing orders and quotations, and providing technical support. This role blends strong communication and customer service skills with mechanical aptitude to support sales of standard parts and custom solutions. The Technical Sales Representative will provide guidance on technical and mechanical product specifications and applications, and must be able to read technical drawings and clearly communicate complex product information to a wide range of customers.

• Respond to customer inquiries by phone, webchat, or email and provide guidance on technical product specifications and applications
• Process incoming customer orders and catalog requests
• Identify and recommend appropriate products to existing customers based on their specific needs
• Prepare quotes for standard, modified, non-standard, and custom catalog items
• Coordinate with Purchasing and Technical Product Manager to obtain pricing and lead times
• Evaluate and, when necessary, decline quotation requests for items outside the Company’s product scope
• Follow up with customers regarding quotes and open inquiries
• Support Sales Representative Agencies and Company Territory Managers with lead follow-up and customer engagement
• Expand business with existing customers through upselling and cross-selling
• Re-engage customers who have reduced or stopped purchasing

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Inside sales experience, preferably in a technical or industrial setting
• Mechanical aptitude and understanding of engineered components
• Ability to read and interpret drawings and technical specifications
• Proficiency in both metric and standard units of measure
• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail
• Proficient in Windows-based systems (e.g., Microsoft Office Suite)

Education/Experience

• Bachelor’s degree in mechanical engineering, industrial technology, or a related technical field preferred
• 3 to 6 years of experience in technical sales, mechanical products, or industrial components; or equivalent combination of education and experience

Language Ability

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions.

Math Ability

• Basic understanding of algebra and geometry

Reasoning Ability

• Capable of solving practical problems in situations with limited standardization
• Able to interpret various types of instructions: written, oral, diagrams, or schedules

Primarily office-based with a quiet noise level. Reasonable accommodation may be made to support individuals with disabilities.

Physical Demands

Regular use of hands for typing and communication. Frequent sitting; occasional walking, kneeling, or crouching. Occasionally lifting or moving items up to 10 pounds. Visual requirements include close vision, peripheral vision, depth perception, and focus adjustment.

Additional Responsibilities

Perform other duties as assigned.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Industrial Machinery Manufacturing

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