Technical Sales Representative

Pratt Industries, Inc.; Kansas City (MO); On-site; USD 75,000 - 90,000; Full time

Job summary

Pratt Industries, Inc. seeks a Technical Sales Representative to serve as the primary liaison between Pratt and assigned customers.

The role emphasizes maintaining strong relationships, identifying process improvements, and coordinating with internal teams to boost customer satisfaction and operational efficiency.

Qualifications

• High school diploma or GED required.
• Valid driver’s license and safe driving record.
• Minimum five years outside sales experience or related experience with college coursework.
• Frequent travel to customer locations.
• Proficiency in Excel and PowerPoint; ability to collect data and generate reports.
• Excellent verbal and written communication abilities; capable of presenting to groups.
• Ability to perform basic arithmetic operations for rates, ratios, and percentages.
• Strong problem-solving abilities; ability to follow instructions.

Responsibilities

• Conduct on-site visits to assess customer needs and provide solutions.
• Serve as the main contact, communicating customer concerns to Pratt facilities.
• Collaborate with QA and production teams to resolve issues and improve processes.
• Work with Customer Service Representatives on new items and overall activity.
• Join local Sales Representatives to review customer production lines.
• Lead Pratt projects that impact customers.

Skills

Communication skills

Mathematical ability

Problem-solving

Driving

Education

High school diploma or GED

Tools

Microsoft Excel

PowerPoint

Job description

Position Overview

The Technical Sales Representative serves as the primary liaison between Pratt Industries and assigned customers not associated with a local sales representative. This role focuses on maintaining strong customer relationships, identifying process improvements, and collaborating with internal teams to enhance customer satisfaction and operational efficiency.

Key Responsibilities

• Conduct on-site visits at mutually agreed-upon timeframes to assess customer needs and provide solutions.
• Act as the main point of contact, communicating customer concerns and issues to the Pratt facility.
• Investigate opportunities to improve processes, including:
  • Enhancing material shipping methods.
  • Redesigning materials to improve run-ability or reduce costs.
  • Increasing customer or Pratt line efficiency.
• Collaborate closely with Customer Service Representatives (CSRs) on:
  • New items.
  • Overall customer activity.
• Join local Sales Representatives to review customer production lines.
• Support Quality Assurance (QA) Manager in complaint resolution.
• Work closely with the production team and Project Manager.
• Lead Pratt projects impacting customers.

Required Skills and Qualifications

• Education: High school diploma or GED.
• Licenses: Candidate must maintain a valid driver's license and safe driving record.
• Experience: Minimum of five years of outside sales experience or related experience with college coursework.
• Travel: Successful candidates will frequently travel to customer locations
• Technical Skills: Proficiency in Microsoft Excel and PowerPoint; ability to collect data and generate reports.
• Communication Skills: Excellent verbal and written communication abilities; capable of presenting effectively to groups.
• Mathematical Skills: Ability to perform basic arithmetic operations and calculate rates, ratios, and percentages.
• Reasoning Ability: Strong problem-solving skills and the ability to apply common sense understanding to carry out instructions.
• Physical Requirements: Ability to stand, walk, talk, and hear regularly. The employee is sometimes required to use hands to handle, or feel; reach with hands and arms; and stoop, kneel, crouch. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Preferred Qualifications

• Education: College degree, preferably in graphics or packaging.
• Industry Experience: Experience in the corrugated box industry.
• Additional Skills: Knowledge of production processes, quality standards, design, and customer interaction.

Work Environment

• Regular exposure to moving equipment in the work area.
• Occasional exposure to wet and/or humid conditions, along with hot and cold temperatures depending upon the season.
• The noise level in the work environment is usually loud.