Customer Service Representative

Pratt Industries; Rock Hill (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Insurance benefits within one month

Paid holidays

401k with partial match

Paid vacation days after six months

Job summary

Pratt Industries in Rock Hill, SC is seeking a Customer Service Representative to support orders, inquiries, and customer satisfaction. You will process orders, coordinate with internal teams, and uphold company policies in a fast-moving manufacturing environment.

You\'ll join a team that values initiative, collaboration, and sustainable packaging solutions. The role offers growth opportunities, on-site work, and benefits including insurance, holidays, 401k, and paid vacation after six months.

Qualifications

• High school diploma or equivalent.
• Experience working in a manufacturing industry preferred.
• Computer data entry experience preferred.
• Experience in the corrugated box industry preferred.

Responsibilities

• Take and process customer orders.
• Address inquiries and complaints.
• Coordinate with internal teams.
• Uphold company policies.
• Engage in sales support activities.
• Processing billing and purchase orders efficiently.
• Maintaining customer files meticulously.
• Communicating effectively with customers and sales teams.
• Analyzing warehouse stock levels and monthly usage.
• Contributing to the growth-oriented and sustainable ethos of Pratt.

Skills

Customer service

Data entry

Manufacturing experience

Packaging industry knowledge

Education

High school diploma or equivalent

Job description

Join Our Vision at Pratt Industries

As a Customer Service Representative in Rock Hill, SC, your role at Pratt Industries will be pivotal in achieving our vision of becoming the leading provider of sustainable packaging solutions. Your work will seamlessly integrate our entrepreneurial spirit and collaborative team culture, ensuring you find pride and purpose in what you do every day.

Discover the Intrigue

Behind the scenes, our team thrives on innovation and a passion for excellence, where each member contributes to projects that protect, transport, and drive sales for our customers. You'll be part of a dynamic group that values new ideas and the growth they ignite.

What You'll Get

• Insurance benefits within one month
• Paid holidays
• 401k with partial match
• Paid vacation days after six months

Key Responsibilities

• Take and process customer orders
• Address inquiries and complaints
• Coordinate with internal teams
• Uphold company policies
• Engage in sales support activities
• Processing billing and purchase orders efficiently
• Maintaining customer files meticulously
• Communicating effectively with customers and sales teams
• Analyzing warehouse stock levels and monthly usage
• Contributing to the growth-oriented and sustainable ethos of Pratt

Seize the Opportunity

Qualifications

• High school diploma or equivalent
• Experience working in a manufacturing industry preferred
• Computer data entry experience preferred
• Experience in the corrugated box industry preferred