Technical Sales Onboarding Pro (AI-Driven)

Gusto; Atlanta, Denver, Phoenix (GA, CO, AZ); Hybrid; USD 32,000 - 34,000; Full time

Job summary

Gusto is seeking a role blending technical problem-solving with sales and customer service. After training, you’ll help small business owners set up payroll and HR, entering past information, catching setup mistakes, and guiding them through state tax rules.

This is the entry path to technical sales careers in Implementations and Solutions Engineering. You’ll gain a strong foundation in payroll, tax, and compliance while developing consultative sales skills, with exposure to AI-powered workflows

Qualifications

• Experience: 1+ years in a high-volume sales or customer service role with cross-selling or quota attainment.
• Eager to learn: ready to dive into a brand-new industry and learn tax, compliance, and payroll concepts.
• Customer-obsessed: prioritizes customer needs and builds trust through consultative conversations.
• Drive: goal-oriented and motivated to hit numbers and improve sales skills.
• Communication: strong written and spoken communication across phone, email, and chat.
• Adaptability: solves problems quickly and adjusts as situations shift.
• AI: proven daily use of AI tools to write, research, prepare, and summarize; provides actionable feedback.

Responsibilities

• Customer conversations: handle high-volume interactions guiding onboarding to first payroll.
• Pipeline management: own ticket queue like a seller owns opportunities.
• Grow revenue: position plan upgrades and surface cross-sell opportunities for benefits.
• Technical diagnosis: catch tax discrepancies, troubleshoot state portals, advise on compliance.
• Compliance setup: configure time-off and overtime policies to stay compliant from day one.
• Work across teams: know when to escalate to a specialist and coordinate with Risk.
• AI-powered workflows: use AI daily to surface friction and improve tools and processes.

Skills

High-volume sales

Willing to learn

Customer obsession

Goal orientation

Communication skills

Adaptability

AI experience

Job description

Gusto is seeking a role blending technical problem-solving with sales and customer service. After training, you’ll help small business owners set up payroll and HR, entering past information, catching setup mistakes, and guiding them through state tax rules.

This is the entry path to technical sales careers in Implementations and Solutions Engineering. You’ll gain a strong foundation in payroll, tax, and compliance while developing consultative sales skills, with exposure to AI-powered workflows