Technical Sales & Implementation Associate

Triwill Group; Atlanta, Northern (GA, KY); Hybrid; USD 48,000 - 51,000; Full time

Job summary

Gusto is hiring for a technical sales-oriented role in Atlanta. You’ll guide small business owners through payroll and HR setup after training, ensuring accuracy and compliance across states.

The role blends sales with deep product and tax knowledge, offering growth into Implementations and Solutions Engineering. You’ll engage in high-volume conversations, own your pipeline, and drive revenue through upsells to Health Insurance, Workers' Comp, and 401(k).

Qualifications

• 1+ years in a high-volume sales or customer-service role, with cross-selling or quota experience.
• Able to translate product features into customer benefits and drive successful outcomes.
• Strong written and verbal communication across phone, email, and chat.
• Comfort with learning tax, payroll, and compliance concepts.

Responsibilities

• Handle high-volume customer conversations via phone and email to onboard and run payroll for small businesses.
• Own your ticket queue and manage pipeline like a sales professional.
• Proactively position upgrades and surface cross-sell opportunities for health, workers' comp, and 401(k).
• Diagnose tax discrepancies, navigate state portals, and ensure compliant setups.
• Configure policy basics like sick time and PTO to stay compliant from day one.
• Collaborate across teams and with Risk to ensure smooth customer handoffs and accurate information.
• Use AI-powered workflows daily to surface inefficiencies and improve tools and processes.

Skills

Sales experience

Customer service

Communication

Adaptability

AI tools experience

Job description

Gusto is hiring for a technical sales-oriented role in Atlanta. You’ll guide small business owners through payroll and HR setup after training, ensuring accuracy and compliance across states.

The role blends sales with deep product and tax knowledge, offering growth into Implementations and Solutions Engineering. You’ll engage in high-volume conversations, own your pipeline, and drive revenue through upsells to Health Insurance, Workers' Comp, and 401(k).