AI-Powered Sales Implementation Specialist

Gusto, Inc.; Atlanta (GA); Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

Equity (RSUs)

Benefits

Job summary

Gusto, Inc. is hiring for a role blending technical payroll knowledge with sales and customer service. After training, you’ll assist small business owners with setting up payroll and HR, catching setup mistakes, and guiding them through state tax guidelines.

This entry channel starts a technical sales career with opportunities to move into Implementations and Solutions Engineering. You will engage in high-volume conversations, manage your pipeline, and grow revenue through plan upgrades and

Qualifications

• 1+ years in a high-volume sales or customer service role with cross-selling or meeting quotas.
• Willingness to learn tax codes, payroll, and compliance across states.
• Customer-obsessed with consultative selling and building trust.
• Strong communication across phone, email, and chat.

Responsibilities

• Handle high-volume customer conversations across phone and email onboarding small business owners.
• Own and manage your ticket queue and sales opportunities.
• Proactively position plan upgrades and surface cross-sell opportunities.
• Troubleshoot tax discrepancies and guide customers through state tax rules.
• Assist with onboarding to ensure accurate payroll setup and compliance.

Skills

Sales experience

Customer service

Cross-selling

Upselling

Quotas

Tools

AI tools

Job description

Gusto, Inc. is hiring for a role blending technical payroll knowledge with sales and customer service. After training, you’ll assist small business owners with setting up payroll and HR, catching setup mistakes, and guiding them through state tax guidelines.

This entry channel starts a technical sales career with opportunities to move into Implementations and Solutions Engineering. You will engage in high-volume conversations, manage your pipeline, and grow revenue through plan upgrades and