Applications Engineer

Alicat Scientific, Inc.; Tucson (AZ); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401k with match

Paid holidays

Tuition reimbursement

Earned PTO

Parental Leave

Job summary

Alicat Scientific, Inc. in Tucson, Arizona is seeking a Technical Sales & Support Engineer to be the go-to technical advisor for customers and a sales partner across the life cycle. You’ll quote, guide product selection, and troubleshoot complex applications to drive revenue and ensure customer success.

The role is on-site, collaborates with engineering, production, and marketing, and requires strong communication skills and a technical background. On-site work schedule applies.

Qualifications

• Bachelor’s degree in Engineering, Physics, or related STEM field is a plus.
• Detail-oriented with strong written and verbal communication skills.
• Experience or interest in fluid control, instrumentation, or automation.
• Familiarity with aerospace, bioprocessing, chemistry, environmental science, semiconductor tech, or optical sciences is a plus.
• Bonus if you’ve worked in technical sales, customer support, or application engineering.

Responsibilities

• Serve as the first point of contact for inbound inquiries via phone, email, and live chat.
• Qualify customer needs and recommend tailored solutions.
• Build accurate, application-specific quotes and follow up to drive conversions.
• Support OEMs and distribution partners with quoting and technical guidance.
• Troubleshoot flow instability, pressure regulation challenges, mechanical operations, and chemical incompatibilities.
• Remotely diagnose and resolve complex communication errors by investigating hardware issues and software-based networking problems.
• Accurately enter and manage sales and service orders to ensure smooth processing and timely fulfillment.
• Maintain CRM records to support clear communication, order tracking, and history management.
• Collaborate with internal teams to ensure customer requirements are captured and executed correctly.
• Work closely with engineering, production, and marketing teams to ensure customer satisfaction and product alignment.
• Contribute to product documentation and marketing content to enhance customer understanding.

Skills

Technical sales

Customer support

Communication skills

Education

Bachelor’s degree in Engineering, Physics, or related STEM field

Job description

Technical Sales & Support Engineer

Location: Tucson, Arizona (On-site)

Employment Type: Full-time, Exempt

Schedule: Monday-Friday, 8am-5pm

Pay Range: $50,000-$60,000 annually

Reports To: CX Manager

Are you a technically savvy communicator who thrives on solving problems and helping customers succeed? Join Alicat Scientific in Tucson, Arizona, where we design and build high performance mass flow and pressure instruments used in industries like aerospace, biotech, clean energy, and advanced manufacturing.

You will become a go-to expert for customers seeking solutions in mass flow. As the frontline technical advisor and sales partner, you’ll play a critical role in supporting sales conversions and delivering high-level technical support. You’ll help drive revenue by delivering fast, accurate, and insightful assistance that turns inquiries into long-term relationships. Whether you're building quotes, guiding product selection, or troubleshooting complex application challenges, you’ll be the trusted first point of contact ensuring customers get effective help every step of the way.

Core Responsibilities

Sales & Customer Engagement

• Serve as the first point of contact for inbound inquiries via phone, email, and live chat.
• Qualify customer needs and recommend tailored solutions that align with their technical

and business goals.

• Build accurate, application-specific quotes and follow up to drive conversions.
• Support OEMs and distribution partners with quoting and technical guidance.

Technical Troubleshooting

• Troubleshoot flow instability, pressure regulation challenges, mechanical operations, and

chemical incompatibilities.

• Remotely diagnose and resolve complex communication errors by investigating hardware

issues (including wiring, power, and signal integrity) and software-based networking problems.

Sales Operations

• Accurately enter and manage sales and service orders to ensure smooth processing and

timely fulfillment.

• Maintain CRM records to support clear communication, order tracking, and customer

history management.

• Collaborate with internal teams to ensure customer requirements are captured and

executed correctly.

Collaboration & Teamwork

• Work closely with engineering, production, and marketing teams to ensure customer

satisfaction and product alignment.

• Contribute to product documentation and marketing content to enhance customer

understanding.

Skills & Qualifications

• A Bachelor’s degree in Engineering, Physics, or related STEM field is a plus.
• Detail-oriented mindset with strong written and verbal communication skills.
• Experience or interest in fluid control, instrumentation, or automation.
• Familiarity with one or more of the following fields is a plus: aerospace,

bioprocessing, chemistry, environmental science, semiconductor technology, or

optical sciences.

• Bonus if you’ve worked in technical sales, customer support, or application

engineering.

Work Environment

This is an on-site, desk-based role involving regular computer use and phone-based customer interaction throughout the day.

Benefits

• Health, dental, and vision insurance
• Life and Disability Insurance Plans
• 401k with up to 5% match and vesting schedule
• Tuition reimbursementEarned PTO
• Paid holidays
• Parental Leave