Applications Engineer

Halma plc; Tucson (AZ); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Life and Disability Insurance Plans

401k with up to 5% match

Job summary

Alicat Scientific in Tucson, Arizona, is seeking a technically savvy Technical Sales & Support Engineer to grow a safer, cleaner, healthier future.

You will be the frontline technical advisor, building quotes and guiding product selection while delivering high-level support across aerospace, biotech, clean energy, and advanced manufacturing sectors.

Qualifications

• Detail-oriented mindset with strong written and verbal communication skills.
• Experience or interest in fluid control, instrumentation, or automation.
• Familiarity with aerospace, bioprocessing, chemistry, environmental science, semiconductor technology, or optical sciences is a plus.
• Bonus if you’ve worked in technical sales, customer support, or application

Responsibilities

• Serve as the first point of contact for inbound inquiries via phone, email, and live chat.
• Qualify customer needs and recommend tailored solutions that align with their technical and business goals.
• Build accurate, application-specific quotes and follow up to drive conversions.
• Support OEMs and distribution partners with quoting and technical guidance.
• Troubleshoot flow instability, pressure regulation challenges, mechanical operations, and chemical incompatibilities.
• Remotely diagnose and resolve complex communication errors by investigating hardware issues and software-based networking problems.
• Provide clear, professional communication through email, phone, and internal systems.
• Assist customers with order-related issues and elevate complex cases when needed.
• Accurately enter and manage sales and service orders and maintain CRM records.

Skills

Detail oriented communication

Fluid control

Instrumentation

Automation

Technical sales

Customer support

Application knowledge

Education

Bachelor’s degree in Engineering/Physics/STEM

Job description

Instrumentation for better flow and pressure control

Empowering Scientific Discovery and Technological Advancement

Alicat Scientific manufactures custom mass flow and pressure meters and controllers for gas and liquid applications; also supports scientific discovery and the development of technology by equipping our customers with advanced flow and pressure instrumentation essential to innovation.

Company: Alicat

Job Type: Regular / Permanent

Role Type: Full time

Location: Tucson, Arizona

Job Description

Help grow a safer, cleaner, healthier future for everyone, every day.

Technical Sales & Support Engineer

Employment Type: Full-time, Exempt

Schedule: Monday-Friday, 8am-5pm

Pay Range: $50,000-$60,000 annually

Reports To: CX Manager

Are you a technically savvy communicator who thrives on solving problems and helping customers succeed? Join Alicat Scientific in Tucson, Arizona, where we design and build high performance mass flow and pressure instruments used in industries like aerospace, biotech, clean energy, and advanced manufacturing.

You will become a go-to expert for customers seeking solutions in mass flow. As the frontline technical advisor and sales partner, you’ll play a critical role in supporting sales conversions and delivering high-level technical support. You’ll help drive revenue by delivering fast, accurate, and insightful assistance that turns inquiries into long-term relationships. Whether you're building quotes, guiding product selection, or troubleshooting complex application challenges, you’ll be the trusted first point of contact ensuring customers get effective help every step of the way.

Core Responsibilities

• Serve as the first point of contact for inbound inquiries via phone, email, and live chat.
• Qualify customer needs and recommend tailored solutions that align with their technical and business goals.
• Build accurate, application-specific quotes and follow up to drive conversions.
• Support OEMs and distribution partners with quoting and technical guidance.

Technical Troubleshooting

• Troubleshoot flow instability, pressure regulation challenges, mechanical operations, and chemical incompatibilities.
• Remotely diagnose and resolve complex communication errors by investigating hardware issues (including wiring, power, and signal integrity) and software-based networking problems.
• Provide clear, professional communication through email, phone, and internal systems.
• Assist customers with order-related issues and elevate complex cases to the Admin Manager when needed.
• Accurately enter and manage sales and service orders to ensure smooth processing and timely fulfillment.
• Maintain CRM records to support clear communication, order tracking, and customer history management.
• Collaborate with internal teams to ensure customer requirements are captured and executed correctly.
• Work closely with engineering, production, and marketing teams to ensure customer satisfaction and product alignment.
• Contribute to product documentation and marketing content to enhance customer

Skills & Qualifications

• A Bachelor’s degree in Engineering, Physics, or related STEM field is a plus.
• Detail-oriented mindset with strong written and verbal communication skills.
• Experience or interest in fluid control, instrumentation, or automation.
• Familiarity with one or more of the following fields is a plus: aerospace, bioprocessing, chemistry, environmental science, semiconductor technology, or optical sciences.
• Bonus if you’ve worked in technical sales, customer support, or application

This is an on-site, desk-based role involving regular computer use and phone-based customer interaction throughout the day.

• Health, dental, and vision insurance
• Life and Disability Insurance Plans
• 401k with up to 5% match and vesting schedule