Applications Engineer

Alicat-Scientific; Tucson (AZ); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life and disability insurance

401k with up to 5% match

Job summary

Alicat Scientific in Tucson, AZ seeks a Technical Sales & Support Engineer to be the frontline technical advisor for customers, helping choose solutions and drive sales conversions. You will craft quotes, troubleshoot applications, and coordinate with engineering and marketing to ensure customer satisfaction.

The role is full-time, on-site with a 8am-5pm schedule, reporting to the CX Manager. A degree in engineering or related STEM field is preferred, with strong communication and

Qualifications

• Bachelor’s degree in Engineering, Physics, or related STEM field (preferred).
• Detail-oriented with strong written and verbal communication.
• Interest or experience in fluid control, instrumentation, or automation.
• Familiarity with aerospace, bioprocessing, chemistry, environmental science, semiconductor tech, or optical sciences is a plus.
• Bonus for experience in technical sales, customer support, or application engineering.

Responsibilities

• Serve as the first point of contact for inbound inquiries via phone, email, and live chat.
• Qualify customer needs and recommend tailored solutions aligned with technical and business goals.
• Build accurate, application-specific quotes and follow up to drive conversions.
• Support OEMs and distribution partners with quoting and technical guidance.
• Enter and manage sales and service orders; maintain CRM records and customer history.

Job description

Help grow a safer, cleaner, healthier future for everyone, every day.Technical Sales & Support EngineerLocation: Tucson, Arizona (On-site)Employment Type: Full-time, ExemptSchedule: Monday-Friday, 8am-5pmPay Range: $50,000-$60,000 annuallyReports To: CX ManagerAre you a technically savvy communicator who thrives on solving problems and helping customers succeed? Join Alicat Scientific in Tucson, Arizona, where we design and build high performance mass flow and pressure instruments used in industries like aerospace, biotech, clean energy, and advanced manufacturing.You will become a go-to expert for customers seeking solutions in mass flow. As the frontline technical advisor and sales partner, you’ll play a critical role in supporting sales conversions and delivering high-level technical support. You’ll help drive revenue by delivering fast, accurate, and insightful assistance that turns inquiries into long-term relationships. Whether you're building quotes, guiding product selection, or troubleshooting complex application challenges, you’ll be the trusted first point of contact ensuring customers get effective help every step of the way.Core ResponsibilitiesSales & Customer Engagement• Serve as the first point of contact for inbound inquiries via phone, email, and live chat.• Qualify customer needs and recommend tailored solutions that align with their technicaland business goals.• Build accurate, application-specific quotes and follow up to drive conversions.• Support OEMs and distribution partners with quoting and technical guidance.Technical Troubleshooting• Troubleshoot flow instability, pressure regulation challenges, mechanical operations, andchemical incompatibilities.• Remotely diagnose and resolve complex communication errors by investigating hardwareissues (including wiring, power, and signal integrity) and software-based networking problems.• Provide clear, professional communication through email, phone, and internal systems.• Assist customers with order-related issues and escalate complex cases to the AdminManager when needed.Sales Operations• Accurately enter and manage sales and service orders to ensure smooth processing andtimely fulfillment.• Maintain CRM records to support clear communication, order tracking, and customerhistory management.• Collaborate with internal teams to ensure customer requirements are captured andexecuted correctly.Collaboration & Teamwork• Work closely with engineering, production, and marketing teams to ensure customersatisfaction and product alignment.• Contribute to product documentation and marketing content to enhance customerunderstanding.Skills & Qualifications• A Bachelor’s degree in Engineering, Physics, or related STEM field is a plus.• Detail-oriented mindset with strong written and verbal communication skills.• Experience or interest in fluid control, instrumentation, or automation.• Familiarity with one or more of the following fields is a plus: aerospace,bioprocessing, chemistry, environmental science, semiconductor technology, oroptical sciences.• Bonus if you’ve worked in technical sales, customer support, or applicationengineering.Work EnvironmentThis is an on-site, desk-based role involving regular computer use and phone-based customer interaction throughout the day.Benefits:• Health, dental, and vision insurance• Life and Disability Insurance Plans• 401k with up to 5% match and vesting schedule• Tuition reimbursement• Earned PTO• Paid holidays• Parental LeaveNot the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!