Founding Customer Success Manager

Vega; New York (NY); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive Salary

Equity

Top-tier medical, dental, and vision

401k with company match

Flexible PTO and work from home stipen

Fast-paced, high-talent density team

Job summary

Vega, the premier AI-native claims TPA, is hiring its first Customer Success Manager to own client relationships once programs go live. You’ll guide onboarding for MGAs, carriers, and self-insured clients, coordinating across claims, product, engineering, and finance to hit live dates and deliver measurable value.

As a founding role, you’ll manage a portfolio day-to-day while building playbooks, metrics, and rhythms to scale.

Qualifications

• 3-7 years in customer success or a similar client-facing role.
• Experience with fast-growing insurance-related or B2B SaaS teams.
• Proven ability to own client relationships and drive outcomes.
• Strong responsiveness, organization, and follow-through.
• Willingness to learn claims end-to-end and dig into processes.
• Managed a portfolio of clients and kept them engaged.
• Data-driven: uses metrics to drive client conversations.
• Comfortable presenting to carrier executives.
• Builder mentality: creates or improves processes.
• Technical curiosity: willing to work with engineers and AI tools.

Responsibilities

• Own Program Launch: manage onboarding, data migration, FNOL setup, and go-live timing.
• Be the primary post-sale partner for program managers and carrier partners.
• Watch account health: track cycle times, closure rates, loss severity, and reserves.
• Lead operating rhythm: run business reviews, reporting cadences, audits.
• Drive retention and growth: own renewals and expansion deals.
• Close the feedback loop: feed client needs to Product, Eng, Claims Ops.
• Build the function: create onboarding, health scoring, escalation playbooks.

Skills

Customer success

Client services

Data-driven

Relationship management

Ownership

Technical curiosity

Job description

Vega, the premier AI-native claims TPA, is hiring its first Customer Success Manager to own client relationships once programs go live. You’ll guide onboarding for MGAs, carriers, and self-insured clients, coordinating across claims, product, engineering, and finance to hit live dates and deliver measurable value.

As a founding role, you’ll manage a portfolio day-to-day while building playbooks, metrics, and rhythms to scale.