SaaS Customer Growth Specialist — Brazil

4DF Connect; Arkansas; Hybrid; USD 70,000 - 110,000; Full time

Job summary

4DF Connect is seeking a Customer Growth Specialist to onboard new customers, drive product adoption, and grow a book of business. This hybrid role blends Customer Success, Account Management, and consultative SaaS sales, with the CGM owning the relationship end-to-end.

You will work with international North American customers in a fast-growing SaaS environment, focusing on revenue expansion, customer retention, and long-term value creation for a growing book of business.

Qualifications

• 5–10+ years in Customer Success, Account Management, or similar roles in SaaS.
• At least 3–5 years of experience working with a B2B SaaS company based in Canada, the United States, or another English-speaking market.
• Strong experience working with international or North American customers.
• High level of organization, responsiveness, and accountability.
• Ability to work in a fast-paced environment with quick turnaround expectations and real-time collaboration.
• Demonstrated ability to identify and progress revenue opportunities within a customer base (upsell / expansion mindset).
• Strong communication skills in English (written and spoken).
• Comfort working with structured processes, tools, and remote collaboration environments.

Responsibilities

• Lead onboarding and implementation of operational workflows using Scoop’s technology platform
• Run regular customer check-ins and performance reviews
• Identify and help advance expansion opportunities in collaboration with account management and sales, demonstrating strong commercial judgment and ownership of growth outcomes
• Analyze usage data to identify risks and growth opportunities
• Support the development of customer success processes and best practices
• Contribute to internal knowledge sharing and team improvement
• Maintain a high customer interaction cadence (typically 4–5 customer meetings per day) while driving outcomes between meetings

Skills

Customer Growth

Customer Success

Account Management

SaaS Sales

English Communication

North America Market

Job description

4DF Connect is seeking a Customer Growth Specialist to onboard new customers, drive product adoption, and grow a book of business. This hybrid role blends Customer Success, Account Management, and consultative SaaS sales, with the CGM owning the relationship end-to-end.

You will work with international North American customers in a fast-growing SaaS environment, focusing on revenue expansion, customer retention, and long-term value creation for a growing book of business.