Technical Representative

MSI Metro Sales; Burnsville (MN); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Short- and long-term disability

Life Insurance

Educational Development Benefits

ESOP + Gainshare

401K+ Match

PTO (Paid Time Off)

Volunteer Days

Job summary

MSI Metro Sales is an employee-owned company specializing in office technology and solutions. The role starts onsite in our shop with a view to moving into a client-facing field service position.

The technician will unbox, install, calibrate, and configure new machines while maintaining documentation and supporting warehouse activities as needed. Equal opportunity employer.

Qualifications

• High school diploma or equivalent is required.
• Valid driver's license is required.
• Strong interpersonal and communication skills are essential.

Responsibilities

• Maintain and properly document inventory and required paperwork.
• Unboxing and setting up new machines.
• Update settings on machines.
• Calibrate machines based on guidelines.
• Assist with machine installations as needed.
• Deliver parts or components to service technicians in the field.
• Complete assigned training and certifications.
• May lift, push, pull up to 50lbs occasionally.
• Act as a back-up to the warehouse team as needed.
• Adhere to MSI Metro Sales, Inc.’s service policies and procedures.
• Perform other responsibilities as assigned.

Skills

Interpersonal skills

Communication skills

Electro-mechanical troubleshooting

Education

High school diploma

Driver's license

Tools

CompTIA A+

NET+ Certification

Job description

Who We Are:
Founded in 1969, Metro Sales Inc. built its reputation selling office supplies and equipment across the Twin Cities. Decades later, we've grown into one of the largest office technology and solutions providers in the Midwest.

Today, MSI Metro Sales Inc., a 100% Employee-Owned Company, stands as an industry leader in hardware, software, and managed services.

MSI Metro Sales Inc. is seeking an Employee-Owner, Technical Representativein our Field Service department. The primary focus of this role is setting up and calibrating new machines. Additional areas as needed will be: assisting with installs, fill in as support to the warehouse and other duties as assigned while training onsite.

Although this position will start onsite in our shop, the intent would be to move into a client-facing field service position.

Responsibilities

• Maintain and properly document inventory and required paperwork.
• Unboxing and setting up new machines.
• Update settings on Machines.
• Calibrate machines based on guidelines.
• Assist with machine installations as needed.
• Deliver parts or components to service technicians in the field.
• Complete assigned training and certifications.
• May lift, push, pull up to 50lbs occasionally.
• Act as a back-up to the warehouse team as needed.
• Adhere to MSI Metro Sales, Inc.’s service policies and procedures.
• Perform other responsibilities as assigned.

Minimum Qualifications

• High school diploma or equivalent.
• Valid Drivers License.
• Strong interpersonal and communication skills.

Preferred Qualifications

• CompTIA A+ and NET+ Certifications or willingness to attain certifications.
• Electro-mechanical troubleshooting experience.

What We Offer

• Medical, Dental and Vision Insurance
• Short- and long-term disability program
• Life Insurance
• Educational Development Benefits
• Employee Stock Ownership Plan (ESOP) + Gainshare -because your success is also your investment
• 401K+ Match
• PTO (Paid Time Off)
• Paid Volunteer Days! -Give back alongside your peers in the community

Our Employee-Owners drive the success of the company. We strive to create an environment that offers challenging, stimulating and financially rewarding opportunities. Join us where you can learn and grow to your full potential.

All applicants must be authorized to work in the United States for any employer without current or future visa sponsorship needs or requirements. MSI does not sponsor any type of employment visas, including but not limited to H1B, F1, OPT/CPT, TN, or other work authorization programs at this time.

All offers of employment are contingent on successfully completing MSI’s standard pre-employment screenings.

*Notice to Recruiters and Placement Agencies*

MSI will not accept unsolicited resumes from recruiters or placement agencies unless an approved service agreement is in place. In the event MSI receives an unsolicited resume without a current service agreement in place, MSI will not be obligated to pay a service fee of any amount nor will MSI be held liable to terms or conditions under any agreement of any kind that has not been authorized in writing by an MSI Representative.

MSI Metro Sales Inc. is an Equal Opportunity Employer. We will provide equal opportunity regardless of race, religion, color, national origin, sex, age, marital status, disability, familial status, sexual orientation, gender identity, status with regard to public assistance or any other protected by applicable federal, state, or local law.

For additional roles visit us at: https://www.metrosales.com/msi-careers/