Infrastructure/Sys Admin Engineer Level 2

Metro Sales Inc.

Roseville (MN)

On-site

USD 90,000 - 120,000

Full time

33 hours ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability coverage

Life insurance

Educational development

ESOP + Gainshare

401(k) + Match

PTO

Volunteer days

Performance bonus

Job summary

Metro Sales Inc. in Roseville, MN is seeking an Employee-Owner, Infrastructure/Sys Admin (Professional Services Engineer 2) to join our Roseville team.

This client-facing role onboarding clients to MSI services, implementing new technologies, and handling advanced escalations from our Service Desk. The position requires 5+ years IT administration, 2+ years project management, cloud migration design, and strong knowledge of Microsoft environments.

Qualifications

High School Diploma, GED or equivalent.
5+ years prior experience in IT administration and/or technical support, or equivalent.
2+ years Project management experience.
In-depth knowledge in server and network builds.
2+ years in design and implementation in cloud migrations.
Proven knowledge of IT and telecommunications infrastructure, hardware, and software applications in a Microsoft Environment.

Responsibilities

Oversee projects in terms of resourcing, quality, and delivery to maximize ROI.
Propose, implement and support new hardware, software, and services within client environments and coordinate with internal/external teams.
Plan, scope, coordinate, track and manage assigned project tasks with clients to maintain and improve infrastructure.
Document and train client onboarding implementations for internal and external support teams.
Provide insight, project reviews and reporting to internal and external stakeholders.
Maintain high client satisfaction and relationships; provide escalation assistance to Service Desk.
Maintain knowledge of hardware/software trends and certifications; promote QA objectives.
Maintain project files for accuracy and confidentiality; assist in training staff.

Skills

IT administration

Project management

Server builds

Cloud migrations

Client communication

Education

Bachelor's degree in Computer Science/IT

Tools

Microsoft Windows

Azure

Fortinet

Networking

Job description

Location: Roseville, MN

Remote Status: On-Site

Job Id:450

# of Openings:1

Who We Are: Founded in 1969, Metro Sales Inc. built its reputation selling office supplies and equipment across the Twin Cities. Decades later, we've grown into one of the largest office technology and solutions providers in the Midwest. Today, MSI Metro Sales Inc., a 100% Employee-Owned Company, stands as an industry leader in hardware, software, and managed services. MSI Metro Sales Inc. is seeking an Employee-Owner, Infrastructure/Sys Admininternally know as Professional Services Engineer 2, to join our Roseville, MN team. This client facing role will work with our customers to onboard their organization to our services, implement new technologies, and handle advanced escalations from our Service Desk. This role will involve the exercise of discretion and independent judgment on matters of great significance while performing work related to the general business operations of MSI’s clients. Our Managed IT Service team excels in the world of technology to support our client’s focus on expansion and growth within their industry. We don't just have jobs, but opportunities to make an impact on our customers every single day. If you're the type of person that loves to make a difference, now is your chance to join us.

Key Responsibilities

Oversee projects in terms of resourcing, quality, and delivery to maximize ROI.
Propose, implement and support new hardware, software, and services within a variety of client environments including the facilitation of successful project implementations through internal and external teams.
Plan, scope, coordinate, track and manage assigned projects tasks, including applying systems analysis techniques, and working with MSI’s clients end users, to maintain and improve clients’ infrastructure.
Document and train client onboarding implementations for internal and external support teams.
As a SME, provide insight, project reviews and reporting to internal and external stakeholders.
Maintain high positive client and user satisfaction and relationships.
Provide escalation assistance to our Service Desk team as required.
Maintain relevant knowledge of hardware and software trends and certifications.
Implement, participate in, and promote Quality Assurance (QA) objectives, processes, and procedures.
Maintain project files for accuracy and confidentiality.
Assist in training, mentoring and development of staff.
Other duties as required.
High School Diploma, GED or equivalent.
5+ years prior experience in IT administration and/or technical support experience, or equivalent.
2+ years Project management experience.
In-depth knowledge in server and network builds.
2+ years in design and implementation in cloud migrations.
Proven knowledge of IT and telecommunications infrastructure, hardware, and software applications in a Microsoft Environment.
Clean driving record, Valid Drivers License and reliable vehicle.
Travel estimated 25-50% of the year.
This position is onsite, 5 days a week at our location; relocation is not budgeted for this role, local candidates will be given priority consideration.
Applicants must be authorized to work for ANY employer in the U.S without requiring sponsorship now or in the future.

Preferred Qualifications

Bachelor’s degree in Computer Science, IT or equivalent from an accredited institution.
Computer-related industry certifications in technologies such as Microsoft Windows, Azure, Fortinet, networking, storage, and security.
Strong communication (written and verbal) and interpersonal skills.
High level organizational, project management, coordination, and prioritization skills.
Exhibit in depth knowledge of IT and telecommunications infrastructure, hardware, software, and security applications.

What We Offer

Medical, Dental, and Vision Insurance
Short- and Long-Term Disability Program
Life Insurance
Educational Development Benefits
Employee Stock Ownership Plan (ESOP) + Gainshare - because your success is also your investment
401(k) + Match
Paid Time Off (PTO)
Paid Volunteer Days — give back alongside your peers in the community
Monthly Performance based bonus program

MSI Metro Sales Inc. Vision

Our Employee-Owners are the engine behind everything we achieve. We're committed to building an environment that offers meaningful challenges, continuous growth, and real financial rewards. When you join MSI, you're not just taking a job — you're building a career and investing in something you can call your own.

All applicants must be authorized to work in the United States for any employer without current or future visa sponsorship needs or requirements. MSI does not sponsor any type of employment visas, including but not limited to H1B, F1, OPT/CPT, TN, or other work authorization programs at this time.

All offers of employment are contingent on successfully completing MSI’s standard pre-employment screenings.

Notice to Recruiters and Placement Agencies

MSI will not accept unsolicited resumes from recruiters or placement agencies unless an approved service agreement is in place. In the event MSI receives an unsolicited resume without a current service agreement in place, MSI will not be obligated to pay a service fee of any amount nor will MSI be held liable to terms or conditions under any agreement of any kind that has not been authorized in writing by an MSI Representative.

MSI Metro Sales Inc. is an Equal Opportunity Employer. We will provide equal opportunity regardless of race, religion, color, national origin, sex, age, marital status, disability, familial status, sexual orientation, gender identity, status with regard to public assistance or any other protected by applicable federal, state, or local law.

For additional roles visit us at: https://www.metrosales.com/msi-careers/

As a 100% employee-owned company, we firmly believe that our employees drive the success of the company. With success in mind as the ultimate goal, we strive to create and provide an environment that offers challenging, stimulating and financially rewarding opportunities.

Welcome to the Metro Sales Career Site!

Join us and discover a work experience where diverse ideas are met with enthusiasm, and where you can learn and grow to your full potential. We’re looking for individuals who enjoy the entrepreneurial thrill of invention and who enjoy working as a team to create a satisfying outcome for our customers.

Our Employees Model Company Mission & Values

Metro’s mission is to be the industry leader in providing a complete family of Imaging Technology Products for today’s networked environment along with related supplies and service that will enable our customers to meet their business objectives. We strive to:

Provide unequalled service and value to our customers and employees. Be ethical, dependable and profitable for both our customers and employees. Maintain a proactive environment that encourages and provides for the growth and development of our employees.

Why work for us?

Metro Sales has achieved many honors. As the exclusive Minnesota dealership of Ricoh products, Metro is the very first recipient of the prestigious Chairman’s Award. This corporate honor is given only to the ‘Best in the Business. The Chairman’s Award recognizes achievement in total sales, customer satisfaction, employee training, and company management. In addition, Metro’s service department has been honored with Ricoh’s AIM (Advanced Inventory Management) Award semi-annually since 1991 and has won their Service Excellence award in 18 out of 19 rating periods. Metro’s success is a result of our dedicated employees who take pride in delivering superior customer service.

About Us

Metro Sales has served Minnesota since 1969 and through our demonstrated commitment to customer satisfaction has grown to become the largest independent provider of Office Imaging Solutions in the Midwest. Metro Sales has been Minnesota’s exclusive Ricoh dealer since 1981 and proudly offers their products along with Industry Leading Managed IT and workflow automation solutions.

The future is now at Metro Sales. Our cutting-edge products include black and white, color and multifunctional technologies; high-speed, high-volume document imaging systems; wide format engineering systems; digital network printers and scanners; facsimile machines and fax servers; and electronic document storage and retrieval systems.

Our Business Philosophy

Metro Sales is committed to providing a level of customer satisfaction that promotes reference selling. Achieving this goal demands a team of motivated, skilled employees who deliver the best solutions to our customers.

A Leader in the Community

Locally owned and operated, Metro Sales has a strong commitment to the community. We strive to be ethical, dependable and profitable for both our customers and employees and maintain a proactive environment for business growth. We reinvest in Minnesota, and we reinvest in our people. Our educational advancement programs have led our employees to grow their abilities in all facets of operations to better serve our customers.

To attract and retain the best employees and to keep employees mentally and physically health, Metro Sales offers a competitive benefits with incredible employee perks and wellness incentives including:

Insurance Coverage