Technical Records Specialist 2 - Analysis

IdahoPTV; Boise (ID); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

PERSI retirement benefits

Paid sick and vacation leave

Career growth opportunities

Job summary

Idaho Department of Insurance in Boise is seeking a full-time Technical Records Specialist 2 to review, analyze, and assess records for compliance with Idaho law under the Examiner Financial Analyst Supervisor.

This role involves researching data, making recommendations for approval or denial, and maintaining electronic databases while providing excellent customer service to internal and external clients.

Qualifications

• Monitoring record systems to identify and correct errors.
• Interpreting, explaining, and applying laws, regulations, and complex policies.
• Reviewing documents or actions for compliance with laws, regulations, and/or rules; explaining how they apply.
• Analyzing information and researching sources to resolve problems or issues.
• Dealing with individuals from varying backgrounds in stressful situations.
• Entering and retrieving data using a computerized record system.
• Composing and proofreading business correspondence.

Responsibilities

• Maintain statements and records, process applications, review financial statements, and make recommendations.
• Research, analyze, and solve problems through interpretation of state laws and regulations.
• Maintain accuracy of information on electronic databases.
• Prepare reports, trackers, spreadsheets, and special projects.
• Provide excellent customer service to internal and external customers.

Skills

Monitoring record systems

Interpreting laws & regulations

Analyzing information

De-escalating customers

Entering data

Composing business correspondence

Job description

Technical Records Specialist 2 - Analysis - 26522

USA:ID:Boise | Insurance | Full Time

20.28 - 20.28 USD per hour

Posted a week ago | Apply before October 7, 2026

Description

Idaho Department of Insurance Opportunity

Applications will be accepted through 11:59 PM MST on the posting end date.

The Idaho Department of Insurance (DOI) is searching for a full-timeTechnical Records Specialist 2. This position reports to the Examiner Financial Analyst Supervisor in our Company Activities – Analysis section.

This role will be responsible for utilizing critical thinking skills to review, analyze, and assess records for compliance with Idaho law. This role will also make recommendations for approval and/or denial of initial applications. The ideal candidate will need to be detail-oriented, organized, self-motivated, and will enjoy researching and validating data as much as interacting with customers.

EXAMPLE OF DUTIES:

• Maintain various statements and records which include processing applications, reviewing financial statements, reviewing our website, and making recommendations to the supervisor
• Research, analyze, and problem solve through the interpretation and application of state laws and regulations
• Maintain accuracy of information on electronic databases
• Prepare reports which may include correspondence, trackers, spread sheets, reports and special projects
• Provide excellent customer service and frequent contact with internal and external customers

MINIMUM QUALIFICATIONS:

Experience:

• Monitoring record systems to identify and correct errors

Typically gained by at least one (1) year of full-time work experience where this duty was a primary responsibility of the job.

Experience:

• Interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs

Typically gained by at least one (1) year of full-time work experience reviewing documents or actions for compliance with laws, regulations, and/or rules; AND/OR through explaining to others how laws, regulations or rules apply to specific situations. General reception duties are not at the level required for this position.

Experience:

• Analyzing information and researching a variety of sources to identify and resolve problems or issues

Typically gained by at least one (1) year of experience performing extensive research and analysis of highly complex or technical material requiring in-depth program knowledge to determine if requirements were met and if they complied with established laws and/or regulations. Research would include contacting a variety of sources both inside and outside the organization to obtain and verify information in order to determine the appropriate course of action.

Experience:

• Dealing with individuals from varying cultural and socio-economic backgrounds in stressful situations

Typically gained by at least one (1) year of full-time work experience de-escalating tense situations with various customers who could be agitated or upset. Personal or family-type situations are not at the skill level required for this position.

Experience:

• Entering and retrieving data using a computerized record system

Typically gained by at least one (1) year of full-time work experience where you were responsible for reviewing electronic record systems.

Experience:

• Composing and proofreading business correspondence

Typically gained by at least one (1) year of full-time work experience where this duty was a primary function of the job; OR successful completion of at least one (1) college- level course in English Composition, Business Communications, or related field PLUS at least six (6) months full-time work experience where this duty was a regular part of the job.

DESIRABLE CANDIDATES WILL HAVE (not required):

Experience:

• Providing excellent customer service in a timely fashion by effectively communicating through email or telephone
• Maintaining strict confidentiality of non-public information

SUPPLEMENTAL INFORMATION:

The mission of the Department of Insurance is to serve and protect Idahoans by equitably, effectively, and efficiently administering the Idaho Insurance Code and the International Fire Code.

The Department of Insurance is in downtown Boise across the street from the State Capitol Building. Boise consistently receives top accolades as one of the best places to live in the country! To learn more about Idaho DOI and the important work we do, go to the DOI website , and follow us on Facebook , X (Formerly Twitter) , LinkedIn , and Instagram !

• Nationally recognized PERSI retirement benefits
• Paid sick and vacation leave accrual upon hire
• Career growth and professional development opportunities

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact [phone] (TTY/TTD: 711), or email [e-mail].

Preference may be given to veterans who qualify under state and federal laws and regulations.