WORKFORCE CONSULTANT (Claims Specialist)

IdahoPTV; Boise (ID); On-site; USD 25,000 - 33,000; Full time

Job summary

Idaho Department of Labor in Boise is seeking multiple full-time Workforce Consultant (Claims Specialist) positions to administer Idaho's unemployment benefits program and assist individuals in person with questions regarding Unemployment Insurance (UI).

Ideal candidates will have strong oral communications skills, excellent problem-solving and organizational abilities, high stress tolerance, and the ability to work independently with computers and software programs.

Qualifications

• Experience interviewing and documenting information.
• Experience assisting emotional, difficult or confrontational people from diverse backgrounds.
• Experience determining eligibility for programs and services.
• Experience preparing professional written communication.
• Experience using computer applications including Microsoft Office Suite.

Responsibilities

• Review claims to determine UI eligibility for benefits.
• Assist customers with unemployment insurance questions and provide quality customer service.
• Provide detailed instructions regarding unemployment insurance process, rights and responsibilities.
• Offer in-person assistance to receive, research and respond to questions or complaints; explain policy and procedures.
• Visit businesses for rapid response efforts, mass layoffs, or mobile claims filing.
• Take overpayments and employer tax payments.

Skills

Interviewing

Customer service

Eligibility determination

Written communication

Computer literacy

Education

College coursework in communications?

Tools

Microsoft Office Suite

Job description

WORKFORCE CONSULTANT (Claims Specialist) - 26409

USA:ID:Boise | Miscellaneous | Full Time

21.25 - 21.25 USD per hour

Posted 2 days ago | Apply before October 6, 2026

Description

State of Idaho Career Opportunity

Applications will be accepted through 11:59 PM MST on the posting end date.

The Idaho Department of Labor supports individuals through career transitions, determines benefit eligibility, connects employers with workers and oversees tax and labor law compliance.

The Unemployment Insurance (UI) division at the IDOL has an exciting opportunity for multiple full-time Claims Specialist (Workforce Consultant) positions. These positions will be located in Boise. These positions are instrumental in administering Idaho's unemployment benefits program and assisting individuals in person with questions regarding Unemployment Insurance and navigating the UI program. The ideal candidates will have strong oral communications skills, excellent problem-solving and organizational skills, high tolerance to stress, can work independently and has ability to work proficiently with computers and software programs.

Applicants must be authorized to work for any employer in the United States. The Idaho Department of Labor is unable to sponsor or assume sponsorship of an employment visa.

Successful completion of a background check is required as a condition of employment.

Applicants must be authorized to work for any employer in the United States. The Idaho Department of Labor is unable to sponsor or assume sponsorship of an employment visa.

Successful completion of a background check is required as a condition of employment.

To learn more about the Department of Labor, please visit our website at: www.labor.idaho.gov

For questions regarding this position, please contact Dustin Mayo ([e-mail]), Salvador Martinez ([e-mail]) or Erika Hall ([e-mail]).

Example of Duties:

• Review claims to determine UI eligibility for benefits.
• Determine how to best serve a customer, particularly a customer with language, computer literacy, disabilities or other barriers to ensure they are provided quality customer service.
• Provide employer or customers detailed and clear instructions regarding unemployment insurance process and their rights and responsibilities.
• Provide technical assistance in the verification process to enable customers to file a claim for benefits.
• Provide in person assistance to receive, research and respond to questions or complaints; provide information, explain policy and procedure, and/or facilitate a resolution.
• Visit businesses for rapid response efforts, mass layoffs or to provide mobile claims filing.
• Take overpayment and employer tax payments.

Minimum Qualifications

You must possess all the minimum qualifications below to pass the exam for this position. Please make sure your resume and/or work history supports your meeting the minimum qualifications for this position. Failure to do this may disqualify you from being considered for this position.

• Experience conducting interviews and documenting information. Typically requires one year of experience OR six months of work experience conducting interviews and documenting information AND six credit hours of college coursework in which effective use of communications sills was clearly emphasized.
• Experience assisting emotional, difficult or confrontational people and individuals from varying socio/economic/cultural backgrounds. Typically requires one year of work experience assisting emotional, difficult or confrontational people.
• Experience determining and explaining eligibility or qualifications for programs and services. Typically requires at least six months of work experience determining eligibility or qualifications for programs and services.
• Experience preparing professional written communication. Typically requires six months of work experience preparing professional written communication, including the creation of letters and other correspondence OR six credit hours college coursework in related field.
• Experience using computer applications. Typically requires six months of experience using computer applications, including experience using Microsoft Office Suite.

The State of Idaho offers a robust total compensation and benefits package, including but not limited to:

• One of the top 5 retirement systems in the Nation ( PERSI ) that offers a defined lifetime benefit at retirement
• 2 voluntary supplemental retirement plans including both pre-tax and Roth options
• Paid sick and vacation that begins accruing on your first day of employment; can be used immediately after accruing (no waiting time)
• Life insurance for self, spouse, and children

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact [phone] (TTY/TTD: 711), or email [e-mail].

Preference may be given to veterans who qualify under state and federal laws and regulations.