Technical Publications Manager — Hybrid Leader (CCMS & Lean)

tmhcareers; New York (NY); Hybrid; USD 94,000 - 120,000; Full time

Benefits offered by this job

Competitive Salary

Paid Holidays

Medical/Dental/Vision

401(k) match

Life Insurance

Tuition Assistance

EAP

Career Development

Hybrid Schedule

Job summary

Toyota Material Handling North America is seeking a Technical Publications Assistant Manager to guide a team of technical writers and designers in delivering high-quality documentation for Raymond and Toyota brands.

You will manage publication planning, review workflows, and cross-functional collaborations to ensure content meets customer and quality standards while driving continuous improvement.

Qualifications

• 4+ years of professional and/or management experience.
• Familiarity with CCMS, DITA methodologies, documentation lifecycle management, and technical publishing processes.
• Demonstrated ability to lead, mentor, or develop others and foster a collaborative team environment.
• Experience coordinating cross-functional projects, schedules, and competing priorities.
• Excellent listening, communication, analytical, organizational, interpersonal, and negotiation skills.
• Strong business judgment with a flexible, dependable, and customer-focused approach.
• Strong computer skills and experience working with publication, documentation, product lifecycle management, and content management systems.

Responsibilities

• Lead, mentor, coach, and develop technical publications employees through regular 1:1s and development planning.
• Develop and maintain project schedules and publication plans for new product development initiatives.
• Coordinate documentation throughout the publication lifecycle from planning to delivery.
• Review and approve manuals and service information to ensure quality and consistency.
• Partner with engineering, product development, and service teams to deliver clear content.
• Coordinate CCMS activities, including translations, review processes, and workflows.
• Lead Lean Management activities focused on standardization and continuous improvement.
• Support document delivery systems and coordinate graphics, review, and editing services.
• Establish departmental project plans, goals, and schedules aligned with the company plan.
• Collaborate with partners to advance innovation and harmonization across documentation.
• Represent Technical Publications in cross-functional discussions and balance resources with business needs.
• Champion a culture of safety, accountability, collaboration, and high performance.

Skills

Leadership

Project management

CCMS & DITA

Cross-functional collaboration

Education

Bachelor's degree

Tools

CCMS

DITA

Content management systems

Job description

Toyota Material Handling North America is seeking a Technical Publications Assistant Manager to guide a team of technical writers and designers in delivering high-quality documentation for Raymond and Toyota brands.

You will manage publication planning, review workflows, and cross-functional collaborations to ensure content meets customer and quality standards while driving continuous improvement.