Hybrid Tech Publications Manager — Lead & Harmonize Docs

Toyota Material Handling; New York (NY); Hybrid; USD 94,000 - 120,000; Full time

Job summary

Toyota Material Handling North America (TMHNA) is seeking a Technical Publications Assistant Manager to lead a team of technical writers and designers while guiding publication planning and content strategy across the Raymond and Toyota brands.

You will partner with engineering, product development, service and other cross‑functional teams to ensure manuals and documentation are accurate, consistent and customer‑focused, while advancing CCMS workflows and continuous improvement.

Qualifications

• 4+ years of professional and/or management experience.
• Familiarity with CCMS, DITA methodologies, documentation lifecycle management.
• Ability to lead, mentor, or develop others in a collaborative team environment.
• Experience coordinating cross-functional projects, schedules, and priorities.
• Excellent listening, communication, analytical, organizational, interpersonal, and negotiation skills.
• Strong business judgment with a customer-focused approach.
• Strong computer skills with publication, documentation, product lifecycle management, and content management systems.

Responsibilities

• Lead, mentor, coach, and develop technical publications employees through regular 1:1s, goal setting, performance discussions, and development planning.
• Develop and maintain project schedules and publication plans supporting Raymond and Toyota new product development initiatives.
• Coordinate technical documentation throughout the publication lifecycle, including planning, development, review, approval, and delivery.
• Review and approve manuals, Service Information documents, and departmental standard work to ensure accuracy, consistency, quality, and publication readiness.
• Partner with engineering, product development, service, and other stakeholders to deliver clear, accurate, and customer‑focused technical content.
• Coordinate CCMS activities, including content structure, governance, translations, review processes, publishing workflows, and best practices.
• Lead Technical Publications Lean Management activities focused on standardization, continuous improvement, defect reduction, and problem solving.
• Support document delivery systems and coordinate documentation, graphics, review, and editing services across the organization.
• Help establish departmental project plans, goals, objectives, and schedules aligned with organizational priorities and the Company’s Strategic Plan.
• Collaborate with Raymond and Toyota partners to advance innovation, harmonization, and continuous improvement across technical documentation.
• Support effective utilization of departmental resources and budget while balancing quality, efficiency, and business needs.
• Represent Technical Publications in cross‑functional discussions with internal stakeholders, suppliers, service providers, and customers as needed.
• Champion a culture of safety, accountability, collaboration, quality, and continuous improvement.

Skills

Leadership

Communication

Project management

Cross-functional collaboration

Analytical skills

Education

Bachelor’s degree

Tools

CCMS

DITA

Content management systems

Job description

Toyota Material Handling North America (TMHNA) is seeking a Technical Publications Assistant Manager to lead a team of technical writers and designers while guiding publication planning and content strategy across the Raymond and Toyota brands.

You will partner with engineering, product development, service and other cross‑functional teams to ensure manuals and documentation are accurate, consistent and customer‑focused, while advancing CCMS workflows and continuous improvement.