Technical Project Manager II: Customer Success Lead

Akamai; Oregon; Hybrid; USD 101,000 - 181,000; Full time

Job summary

Akamai's Professional Services team is seeking a Technical Project Manager II to lead engagements from pre-sales through integration and performance, acting as an end-to-end trusted advisor to customers.

You will manage projects across product suites, build technical solutions, foster strong customer relationships, and coordinate with internal teams to ensure quality, timely delivery and customer success.

This role offers exposure to diverse industries and growth opportunities.

Qualifications

• 5 years of relevant experience in a customer-facing role within information technology
• Bachelor's degree in CS or related field or its equivalent
• Experience managing and delivering technical customer projects successfully
• Understanding of network, web performance, and application/network security technologies/architectures as well as project management methodologies
• Experience in managing multiple priorities
• Strong communication abilities and ability to build trusted relationships with customers at various levels

Responsibilities

• Advocating best practices for the customer and internal teams during product implementation, and providing customer feedback to the Product team
• Being the central point of contact for customers and leading the integrated account team delivering customer success
• Partnering with the business to review and ensure integration efficiency, high quality service and keep customers engaged
• Identifying service enhancements and potential problems to ensure continuous improvements to quality of customer service delivery
• Communicating with internal, external customers and partners to share information and deliverables

Skills

Customer-facing experience

Project management

Technical customer projects

Networking concepts

Web performance

Application/network security

Communication skills

Prioritization

Education

Bachelor's degree in Computer Science or related field

Job description

Akamai's Professional Services team is seeking a Technical Project Manager II to lead engagements from pre-sales through integration and performance, acting as an end-to-end trusted advisor to customers.

You will manage projects across product suites, build technical solutions, foster strong customer relationships, and coordinate with internal teams to ensure quality, timely delivery and customer success.

This role offers exposure to diverse industries and growth opportunities.