Technical Project Manager – Devices & Release Lead

TechDigital Group; Mountain View (CA); On-site; USD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking an experienced project/program manager to lead cross-functional teams in developing and launching innovative programs. This role requires a self-motivated individual with a strong background in technical product management and the ability to coordinate effectively with partners and stakeholders. You will be responsible for driving project deliverables, preparing documentation, and using your technical judgment to ensure successful project outcomes. Join a dynamic team that values agility and collaboration in a fast-paced environment, where your contributions will significantly impact the success of product launches and overall business objectives.

Qualifications

• 8+ years in technical product/program management.
• 5+ years working with software engineering teams.

Responsibilities

• Develop and articulate program launch plans with stakeholders.
• Manage various programs, ensuring timely project deliverables.

Skills

Project/program management

Device testing

Android/mobile/ADB

Developing test plans

Job description

Skill: GCP; CI/CD; Maven; Jenkins; Git (GitHub, GitLab, BitBucket, SVN); SQL; RDBMS; Java; Kafka
Must have Tech: Experience 4+ Years Skills: CCaaS/CTI/CRM, IVA, IVR, Java, Microservices, Springboot, Kafka, AI/ML(Sarima/Prophet), Release Management (Maven/Git)
Good to have Tech: Good knowledge with Understanding of model lifecycle, Good understanding of data structures, algorithms and design patterns

1. 4+ years of commercial software development experience.
2. Design and implement scalable CCaaS and IVA solutions leveraging leading cloud and enterprise conversational AI/customer service solutions, including conversational IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, and speech-to-text/text-to-speech.
3. Develop secure, resilient cloud infrastructure on major cloud service providers using services such as GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, and BigQuery, implementing IAM, VPC design, encryption, multi-region high availability, and Infrastructure as Code (Terraform) to support enterprise-grade customer experience platforms.
4. Implement and optimize CCaaS solutions, including ACD (Automatic Call Distribution), skills-based routing, dialer, omnichannel capabilities, and campaign management, ensuring scalable, secure, and compliant contact center operations.
5. Experience in integrations and migrations leveraging CCaaS APIs and telephony capabilities, including CRM/CTI integrations, webhooks, SIP/WebRTC, security configuration, and transition from legacy contact center platforms to cloud-based solutions.
6. Design, develop, and maintain data pipelines, models, and datasets to support CCaaS data platforms while ensuring data quality, reliability, security, and compliance.
7. Experience building and integrating AI/ML solutions such as XGBoost, SARIMA, Prophet, prompt engineering, and TensorFlow into production systems.
8. Understanding of the model lifecycle, including evaluations, hyperparameter tuning, ongoing monitoring, model governance, bias mitigation, and explainability.
9. Experience with Agile development, CI/CD, DevOps, and observability.
10. Hands-on experience with Kafka, relational databases, and/or NoSQL databases.
11. Understanding of data structures, algorithms, and design patterns.
12. Proactively identifies continuous improvement opportunities beyond the obvious.