CCaaSFive9GCPSenior Engineer

Objectways Technologies Llc; Phoenix (AZ); On-site; USD 120,000 - 160,000; Full time

Job summary

Objectways Technologies Llc is seeking a Senior Engineer for a contract on-site role in Phoenix, AZ. The ideal candidate will have 8+ years of software development experience, focusing on CCaaS, Five9, and Google Cloud Platform. Responsibilities include designing and optimizing solutions, collaborating with internal teams, and ensuring compliance with security standards. Candidates must demonstrate strong communication skills and leadership abilities to work effectively with stakeholders and drive improvements within the team.

Qualifications

• 8+ years of experience in software development with a focus on CCaaS.
• Proficient in Google Cloud services and Five9 integration.
• Strong skills in cloud security architecture and design patterns.

Responsibilities

• Design and implement software solutions focused on CCaaS.
• Collaborate with teams to architect cloud services and integrate Five9 applications.
• Analyze operational needs and ensure compliance with security standards.

Skills

Commercial software development experience

CCaaS and IVA solutions

Cloud infrastructure on GCP

Five9 CCaaS solutions

Agile development

Automated release management

Architecture design and modeling

Cloud security architecture

Communication and leadership skills

Job description

Role Description

This is a contract on-site role for a CCaaS–Five9–GCP–Senior Engineer, based in Phoenix, AZ. In this role, the Senior Engineer will design, implement, and optimize software solutions with a focus on CCaaS (Contact Center as a Service), Five9, and Google Cloud Platform (GCP). The candidate will collaborate closely with internal teams and clients to architect solutions, automate infrastructure, manage cloud services, and integrate Five9 applications for seamless operations. Additional responsibilities include analyzing operational needs, performance tuning, and ensuring compliance with best practices and security standards.

Qualifications

• 8+ years of commercial software development experience
• Design and implement scalable CCaaS and IVA solutions leveraging Google Cloud and Google CX (Dialogflow CX), including conversational IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, speech-to-text/text-to-speech, and seamless integration with Five9 and enterprise systems.
• Architect secure, resilient cloud infrastructure on GCP using services such as GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, and BigQuery, implementing IAM, VPC design, encryption, multi-region high availability, and Infrastructure as Code (Terraform) to support enterprise-grade customer experience platforms.
• Architect, implement, and optimize Five9 CCaaS solutions, including ACD, skills-based routing, dialer, omnichannel capabilities, and campaign management, ensuring scalable, secure, and compliant contact center operations.
• Lead integrations and migrations leveraging Five9 APIs and telephony capabilities, including CRM/CTI integrations, webhooks, SIP/WebRTC, security configuration (RBAC, PCI/HIPAA), and transition from legacy contact center platforms to Five9.
• Experience with Agile development, Continuous Integration, and Continuous Delivery, including working knowledge of various tools in the CI/CD pipeline. DevOps and Observability.
• Experience with automated release management using GitHub Actions.
• Experience in Architecture design and modeling should possess strong skills in designing and modeling complex systems and architectures.
• Good understanding of data structures, algorithms, and design patterns.
• Great written communication and documentation abilities.
• Strong understanding of cloud security architecture and Encryption and OAuth.
• Looks proactively beyond the obvious for continuous improvement opportunities.
• Leadership and communication: lead teams and collaborate with stakeholders, so strong leadership and communication skills are essential.
• Excellent communication skills, with the ability to influence at all levels across functions, from both technical and non-technical perspectives alike.