CCaaS-Five9-GCP-Senior Engineer

Objectways; Phoenix (AZ); On-site; USD 140,000 - 210,000; Full time

Job summary

Objectways in Phoenix, AZ is seeking a Senior Engineer to design, implement, and optimize CCaaS solutions with Five9 and Google Cloud Platform. The role requires collaboration with clients and internal teams to architect scalable, secure, and efficient cloud-based contact center solutions.

You will lead integration projects, drive CI/CD with GitHub Actions, and ensure compliance and performance across the stack, including data privacy and security considerations.

Qualifications

• 8+ years of commercial software development experience.
• Design and implement scalable CCaaS and IVA solutions leveraging Google Cloud and Google CX (Dialogflow CX).
• Architect secure, resilient cloud infrastructure on GCP with IAM, VPC, encryption and multi-region HA.
• Lead Five9 CCaaS integrations (ACD, routing, omnichannel, dialer, campaigns).
• Experience with Agile development, CI/CD, and DevOps, including GitHub Actions.

Responsibilities

• Design, implement, and optimize software solutions with CCaaS, Five9, and GCP focus.
• Architect solutions and automate infrastructure for enterprise-grade customer experiences.
• Integrate Five9 with CRMs/CTI and ensure secure, scalable operations.
• Collaborate with internal teams and clients to align requirements and deliverables.

Skills

Leadership

Communication

Agile

CI/CD

DevOps

Observability

Problem solving

Documentation

Tools

CCaaS

Five9

Google Cloud Platform

GKE

Cloud Run

Cloud Functions

Pub/Sub

Apigee

BigQuery

Terraform

IAM

VPC

Encryption

RBAC

PCI/HIPAA

GitHub Actions

Job description

Role Description

This is a contract on-site role for a CCaaS-Five9-GCP-Senior Engineer, based in Phoenix, AZ. In this role, the Senior Engineer will design, implement, and optimize software solutions with a focus on CCaaS (Contact Center as a Service), Five9, and Google Cloud Platform (GCP). The candidate will collaborate closely with internal teams and clients to architect solutions, automate infrastructure, manage cloud services, and integrate Five9 applications for seamless operations. Additional responsibilities include analyzing operational needs, performance tuning, and ensuring compliance with best practices and security standards.

Qualifications

• 8+ years of commercial software development experience
• Design and implement scalable CCaaS and IVA solutions leveraging Google Cloud and Google CX (Dialogflow CX), including conversational IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, speech-to-text/text-to-speech, and seamless integration with Five9 and enterprise systems.
• Architect secure, resilient cloud infrastructure on GCP using services such as GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, and BigQuery, implementing IAM, VPC design, encryption, multi-region high availability, and Infrastructure as Code (Terraform) to support enterprise-grade customer experience platforms.
• Architect, implement, and optimize Five9 CCaaS solutions, including ACD, skills-based routing, dialer, omnichannel capabilities, and campaign management, ensuring scalable, secure, and compliant contact center operations.
• Lead integrations and migrations leveraging Five9 APIs and telephony capabilities, including CRM/CTI integrations, webhooks, SIP/WebRTC, security configuration (RBAC, PCI/HIPAA), and transition from legacy contact center platforms to Five9.
• Experience with Agile development, Continuous Integration, and Continuous Delivery, including working knowledge of various tools in the CI/CD pipeline. DevOps and Observability.
• Experience with automated release management using GitHub Actions.
• Experience in Architecture design and modeling should possess strong skills in designing and modeling complex systems and architectures.
• Good understanding of data structures, algorithms, and design patterns
• Great written communication and documentation abilities
• Strong understanding of cloud security architecture and Encryption and OAuth.
• Looks proactively beyond the obvious for continuous improvement opportunities.
• Leadership and communication: lead teams and collaborate with stakeholders, so strong leadership and communication skills are essential.
• Excellent communication skills, with the ability to influence at all levels across functions, from both technical and non-technical perspectives alike.