Python Engineer

TechDigital Group; Phoenix (AZ); On-site; USD 100,000 - 130,000; Full time

Job summary

TechDigital Group is seeking a skilled cloud software engineer in Phoenix, Arizona. The ideal candidate will have over 4 years of experience in developing scalable solutions, ideally within the GCP ecosystem, and expertise in CCaaS and IVA implementation.

You will conduct hands-on development and optimization of contact center solutions, leveraging advanced cloud technologies such as GKE, Cloud Run, and BigQuery to enhance customer service experiences.

Qualifications

• 4+ years of experience in commercial software development.
• Proficient in Java and Python on cloud platforms, preferably GCP.
• Experience in designing and implementing scalable CCaaS and IVA solutions.

Responsibilities

• Develop secure, resilient cloud infrastructure using major cloud service providers.
• Implement CCaaS solutions ensuring scalable and secure operations.
• Integrate and migrate CCaaS APIs and telephony capabilities.

Skills

GCP

CI/CD

Java

Python

Kafka

Microservices

Springboot

AWS

SQL

RDBMS

Tools

Maven

Git

Jenkins

Terraform

BigQuery

Job description

Required Skills

• GCP; CI/CD; Maven; Jenkins; Git (GitHub, GitLab, BitBucket, SVN); SQL; RDBMS; Java; API; AWS
• Experience 4+ Years Skills: CCaaS/CTI/CRM, IVA, IVR, Java, Microservices, Springboot, Kafka, AI/ML (Sarima/Prophet), Release Management(Maven/Git)
• Understanding of cloud security architecture, Encryption and OAuth, Good understanding of data structures, algorithms and design patterns

Good to have Tech

• Understanding of cloud security architecture, Encryption and OAuth, Good understanding of data structures, algorithms and design patterns

Experience

4+ years of commercial software development experience.

Proficient in developing and hosting solutions using Java and Python on cloud platforms, preferably GCP.

Design and implement scalable CCaaS and IVA solutions leveraging leading cloud and enterprise conversational AI/customer service solutions, including conversational IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, and speech-to-text/text-to-speech.

Develop secure, resilient cloud infrastructure on major cloud service providers using services such as GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, and BigQuery, while implementing IAM, VPC design, encryption, multi-region high availability, and Infrastructure as Code (Terraform) to support enterprise-grade customer experience platforms.

Implement and optimize CCaaS solutions, including ACD (Automatic Call Distribution), skills-based routing, dialer, omnichannel capabilities, and campaign management, ensuring scalable, secure, and compliant contact center operations.

Experience in integrations and migrations leveraging CCaaS APIs and telephony capabilities, including CRM/CTI integrations, webhooks, SIP/WebRTC, security configuration, and transition from legacy contact center platforms to cloud-based solutions.

Experience with Agile development, continuous integration, continuous delivery, DevOps, and observability, including working knowledge of tools used in the CI/CD pipeline such as Maven, Salt, Git, and Jenkins.

Experience designing and developing APIs, services, and microservices-based architecture using frameworks such as Spring Boot or Vert.x.

Hands-on experience with Kafka, relational databases, and/or NoSQL databases.

Understanding of data structures, algorithms, design patterns, web technologies such as HTTP and Apache, and familiarity with Unix/Linux.

Understanding of cloud security architecture, encryption, and OAuth.

Proactively identifies continuous improvement opportunities beyond the obvious.